Stock Office Team Leader

Lineage Logistics Holding LLC; Holmewood; On-site; GBP 28,000 - 38,000; Full time

Job summary

Lineage Logistics is a global leader in temperature-controlled logistics, with over 22,000 employees across 400 locations. This role supports the Management Team in day-to-day operations, driving efficient performance and people management on the Stock Team at Holmewood.

You will manage night processes, attendance, recruitment onboarding, and liaise between cold store, office and senior management. A hands-on attitude, strong communication, and attention to detail are essential to deliver

Qualifications

• Experience in warehousing inventory control and/or distribution environment.
• Strong communication and leadership skills.
• PC literate with Microsoft Office.

Responsibilities

• Manage the Stock Team's routine, ensuring night processes and housekeeping is carried out.
• Handle time and attendance for team members, taking responsibility for people management issues e.g. investigations and absence reviews.
• Communicate regularly with the team, looking at targets and operational requirements.
• Regular meetings with the team to ensure views and thoughts are heard and supported.
• Support with recruitment as and when needed, and organise onboarding.
• Report progress updates, key achievements, and any concerns to the Operations Support Manager.
• Promote and engage with all site initiatives such as Health and Safety meetings and company events.
• Maintain clear communication lines between cold store, office and senior management.

Skills

People management

Stock control

WMS

Customer service

Communication

Tools

Warehouse Management System (WMS)

Microsoft Office

Job description

This role will heavily focus on actively supporting the wider Management Team with the day-to-day operation by ensuring an efficient performance in achieving business targets., People Management

• Manage the Stock Team's routine, ensuring night processes and house keeping is carried out.
• Manage time and attendance for team members, taking responsibility for people management issues e.g. Investigations, absence reviews.
• Communicate regularly with the team, looking at targets and operational requirements.
• Regular meetings with the team to ensure views and thoughts are heard and supported.
• Support with recruitment as and when needed, and organise onboarding.
• Report progress updates, key achievements, and any concerns to the Operations Support Manager.
• Promote and engage with all site initiatives i.e., Health and Safety Meeting, You Said We Did meetings, and Company Events.
• Maintain clear communication lines between cold store, office, and senior management.

Customer Relationship Management

• Manage the site shared inbox, ensuring email queries are answered in an appropriate time frame.
• Attend customer calls and support in building and maintaining good relationships.
• Provide alternative solutions to support timely service to our customers and be the first line of escalation.
• Ensure customer communication is upheld within the team and regularly give updates to customers on load status across both day and night shifts.

Self-Management

• Support change and continuous improvement within the team and site.
• Engage interest and participation of others and demonstrate a collaborative approach to working with others.
• Promote a 'can do' attitude with an open and honest approach to commit to the teams' development.

General

• Have a hands-on role and support the team by answering queries and undertaking stock investigations when required.
• Take ownership of site functions e.g., Site POs, PPE management, stationary, and stock replenishment. Great people skills, confident in managing people and cultivating a strong team ethic.
• Occasional flexibility in working schedule to enable time to be spent with the PM shifts.
• Experience in warehousing inventory control and/or distribution environment.
• Experience with Warehouse Management System (WMS).
• Professional customer services and organisation skills.
• Strong eye for attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated, team player with the ability to use your own initiative.
• PC Literate including Microsoft packages.
• Knowledge of customer care in shipping and transportation preferred but not essential. At Lineage, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions., Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America. At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain. Our shared purpose drives everything