Stock Condition Coordinator

Orbit Group; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading housing group dedicated to building thriving communities. In this role, you'll provide essential administrative support to the Stock Condition Surveying Team, ensuring efficient scheduling and data management. You'll engage with customers, manage appointments, and maintain high data integrity. This is a fantastic opportunity to develop your skills within a supportive environment that values progress and inclusivity. With flexible working options and a commitment to your professional growth, you'll find a rewarding career path that truly makes a difference in people's lives.

Benefits

Flexible Working Opportunities

Professional Development Programs

Wellbeing Programs

Inclusive Work Environment

Qualifications

• Extensive experience in customer-focused roles.
• Ability to manipulate and analyze data for reporting.

Responsibilities

• Manage customer appointments for Stock Condition Surveys.
• Input and maintain data accuracy in property systems.

Skills

Data Management

Customer Engagement

Spreadsheet Management

Communication Skills

Education

GCSE in English

GCSE in Mathematics

Tools

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Microsoft Access

SharePoint

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The successful candidate will be responsible for the delivery of an innovative, professional, high quality efficient administration service, being accountable for a range of activities from basic administrative scheduling tasks to problem solving and data recording for the Stock Condition Surveying Team. To proactively contact and schedule customers appointments for Stock Condition Surveys. The input and recording of data, its integrity and accuracy of the databases created

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• Responsible for contacting customers in a practical manner to maximise the Stock Condition Surveyors appointment Route March across their region(s).
• Input all data onto Orbits' core property systems-notably Active H and Microsoft Excel
• Customer engagement - Support the development and issuing/ implementation of customer correspondence by email, letter, phone, webinars, open days etc
• Responsibility of diary management, booking and monitoring Survey appointments for the Stock Condition Surveying Team. Typically, via Outlook and Excel
• Ensure that data, held on all Asset Management systems, is accurate and up to date and is managed in accordance with Orbits' data management protocols, GDPR etc

What you'll bring

Essential skills

• Ability to set up and manage spreadsheets/databases, manipulate, and analyse data to support the production of reports to provide information to enable the scheduling process to be undertaken
• Experience of using a range of I.T. packages (including Excel, Access, Word. Microsoft Teams, Outlook, SharePoint etc.)
• Experience of working in a customer focussed environment
• English and mathematics GCSE (or equivalent)
• Be a positive dynamic communicator.
• Able to demonstrate extensive relevant experience

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.