Station Manager – Campervan Rentals

Indie Campers; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free road trips

Performance bonus

Referral bonus

Career development opportunities

Training and coaching

Job summary

Indie Campers is seeking a City Lead to manage a small depot in London, delivering on-site operations, superb customer service, and fleet readiness. You’ll be hands-on 70–80% of the time, coordinate daily workflows, monitor KPIs, control costs, and mentor a small team to uphold global standards locally.

The role requires 4–6 years in fast-paced operations, a full driving license, and excellent English. A dynamic, customer-focused mindset and hands-on problem solving are key to success.

Qualifications

• 4–6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Driving License (Category B) required.
• English proficiency mandatory.

Responsibilities

• Execute and coordinate all rental workflows, including check-in/out, documentation, and updates.
• Track daily KPIs and promote ancillary products through value-based selling.
• Conduct basic RV/van checks and escalate complex issues to regional servicing teams.
• Coordinate daily shifts, priorities, and onboarding tasks for new hires.
• Prepare and present RVs for sales appointments.

Skills

Operations management

Driving license

English proficiency

Job description

About us

Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience.
As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.

The Role

The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support).
This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness.
Moreover, the City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.

Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
• Promptly upscale complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;

Practical Requirements

• Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
  Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 4 - 6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required;
• English proficiency (mandatory);

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;

Are you ready to Go Indie?