Station Host

Greater Anglia; Cambridge; On-site; GBP 30,000 - 38,000; Full time

Job summary

Greater Anglia is seeking dedicated Customer Service Hosts to enhance passenger experiences at their new station in Cambridge South. This role involves ensuring safety and providing excellent service to customers. With extensive training and a supportive work environment, this is a unique opportunity to kickstart your career in the railway sector.

Benefits

Travel Discounts

International Adventures

Exclusive Discounts

Vouchers for Loved Ones

Wellbeing Support

Pension Perks

Family-Friendly Policies

Cycle to work and tech purchase schemes

Qualifications

• Candidates must have effective communication skills.
• Must be calm under pressure and able to handle various situations.
• Physical ability to operate ramps for customers.

Responsibilities

• Provide outstanding customer service and ensure passenger safety.
• Assist customers at the station and maintain a tidy environment.
• Promote marketing materials and support passengers during disruptions.

Skills

Communication

Teamwork

Customer Service

Job description

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Please note that we are unable to accept your application if you do not meet the following criteria:

• 35 hours per week (shift-based with 24 hours cover, including earlies, lates, night turns, weekends, and bank holidays)
• You must be able to arrange your own transport for early/late shifts, considering very limited parking space at station
• Candidates will be required to undergo the appropriate medical for the role
• Full training provided and uniform provided, knowledge of ticket types would be beneficial
• Persons need to be aged 18 or above for this role
• We strive to create a supportive and inclusive environment for all candidates. If you would like to request any adjustments during the application process, we kindly ask that you provide documentation (such as from your GP or educational institution) that confirms your diagnosis and support needs, at the time of request.
• Candidates will be subject to a Right to Work check & DBS check for this position.
• Basic salary £30,943, plus allowances (Shift Allowance £3,161 and Sunday Allowance £2,258)
• Please note that the start time for this position would be the 10th November 2025

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Customer Service Host at Cambridge South

About the Role:

We are seeking 17 Customer Service Hosts to embody the welcoming spirit of Greater Anglia at our exciting new station. In this role, you will provide outstanding customer service, ensuring that passengers have a seamless and safe travel experience. Your primary responsibilities will include:

• Cover platform, concourse, and Ticket Vending Machine areas of the station
• Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates
• Helping to prevent ticketless travel and fraudulent activity
• Reporting any faults and issues promptly
• Assisting passengers with tickets, including checking them, providing general advice, and ensuring the gates operate smoothly
• Providing the highest possible standard of advice, information, and service to our customers
• Delivering a safe, attractive retail station environment, with general cleaning, de-icing
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing materials and useful information
• Working to fully meet the requirements of passengers, including during times of disruption, service issues, or emergencies
• Providing passenger assistance, greeting passengers and dealing with onward travel arrangements to support their needs

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanour with effective communication skills
• Are calm under pressure, able to think on their feet, and handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and ensuring passenger safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
• Have the physical abilities to operate ramps for our customers

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members
• International Adventures: After 12 months, unlock discounted international travel for you and your family
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and days out
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks
• Save While You Spend: Cycle to work and tech purchase schemes after passing probation

The closing date for all completed applications is on Friday 18th July 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia, we are proud of the work that we do. We’re investing to help shape the future of rail in the UK, and being part of our team gives you every opportunity to contribute to this journey.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.