Station Garage Škoda Horsham Sales Executive Apprenticeship

Inspiro Learning Limited; Horsham; On-site; GBP 15,000 - 18,000; Full time

Job summary

Inspiro Learning Limited is offering an 18-month Sales Executive apprenticeship focused on eMobility. You’ll learn through a mix of virtual classroom and face-to-face sessions at our state-of-the-art training centre, with a dedicated mentor to guide you.

Successful applicants will travel to the Volkswagen Group National Learning Centre in Milton Keynes for training; all travel, accommodation and meals are covered.

Qualifications

• Strong communication and interpersonal skills.
• Interest in EV and sustainability.
• Willingness to learn through an apprenticeship.

Responsibilities

• Answer eMobility queries and escalate complex questions.
• Explain EV benefits and assist customers in selecting a vehicle.
• Provide consultations on EV batteries and home charging.
• Negotiate offers including insurance, financing and delivery dates.
• Collaborate with workshop and management to deliver customer experience.
• Work with dealership systems and explain production and delivery timelines.

Skills

Customer service

Sales

Communication

EV knowledge

Tools

CRM software

Job description

Every day is different within the Sales department. As a Sales Executive apprentice, some of your duties will include:

• Answering customers' eMobility queries and concerns and redirecting more complex questions to a relevant person.
• Explaining the benefits of and motivation for investing in eMobility from the perspective of customers,
• Offering a suitable electrified vehicle based on the customer needs
• Explain customer related information about the main components of an EV in an easy-to-understand way
• Provide consultations to customers on EV batteries and battery charging
• Explain, consult and sell battery charging at home via wallboxes prior car delivery,
• Using the dealership internal systems and ordering system utilized in their relevant market,
• Explain to customers vehicle production and delivery timeline for each ordered vehicle to the customer
• Provide a customer-oriented product experience and explain to a customer the full financial impact and benefits of owning and using a car,
• Negotiate with customers during the sale of a vehicle
• Drawing up a new vehicle offers including, e.g. insurance, financing, trade-in, accessories, date of delivery for a vehicle ordered from the factory
• Collaborating and communicating with the wider team including workshop and management to deliver an amazing customer experience.

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic vehicles. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Sales Executive.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided:

Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

On successful completion of the 18 month apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Customer Service Specialist Level 3