Station Assistants

Adecco; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking customer service associates to ensure passenger safety and smooth operations at the station. This role offers a stepping stone into the industry with the chance for career advancement. You will need strong interpersonal skills and a dedication to customer satisfaction in a challenging environment.

Qualifications

• 18+ years only.
• Passionate about providing amazing customer service.
• Able to keep cool under pressure.

Responsibilities

• Ensure passengers travel safely through the stations.
• Direct passengers to queues and buses as needed.
• Assist passengers with queries regarding train schedules.

Skills

Customer Service

Teamwork

Interpersonal Skills

Safety Awareness

Job description

As the first or last point of contact on a customer's journey, you'll be assisting the customers in the station.

Duties:

• Ensuring passengers travel safely through the stations to the event
• Directing passengers to queues using the queuing systems in place
• Directing passengers to buses if these are provided
• Controlling/observing customer numbers on to the platform to ensure no overcrowding
• Assisting passengers with queries regarding next train and calling patterns.

What are we looking for?

We are looking for focused and flexible people, able to balance safety and customer service at all times. It's a challenging but rewarding role offering a first step into our industry and potentially the start of a career path within our business. 18+ years ONLY.

You will need to:

• Have a professional, but fun approach to your work.
• Be passionate about providing amazing customer service.
• Love working as part of a team, but able to work independently too.
• Have first class interpersonal skills.
• Love the buzz of a busy environment, be able to keep your cool under pressure.
• Be safety conscious - able to spot and anticipate risk.

Please note - a zero tolerance on Drug and Alcohol is in place and you may be asked to complete a Drug and Alcohol test prior to your start date if successful.

This could be your foot in the door for other events that may come up across the Network.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 22/06/2025 by TN United Kingdom