Station Assistants

Adecco; Cheltenham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading employment agency is seeking focused and flexible customer service personnel in Cheltenham. As the first point of contact, you will assist customers safely through the station and provide excellent customer service. Ideal candidates will be 18+, able to work under pressure, and have strong interpersonal skills. This role offers a potential career path within the industry.

Qualifications

• Must be 18+ years old.
• Professional with a fun approach to work.
• Able to work in a busy environment and keep calm under pressure.

Responsibilities

• Assist customers in the station.
• Ensure passenger safety and direct them appropriately.
• Control customer numbers to prevent overcrowding.

Skills

Interpersonal skills

Customer service

Safety consciousness

Teamwork

Job description

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As the first or last point of contact on a customer's journey, you'll be assisting the customers in the station.

Duties:

• Ensuring passengers travel safely through the stations to the event
• Directing passengers to queues using the queuing systems in place
• Directing passengers to buses if these are provided
• Controlling/observing customer numbers on to the platform to ensure no overcrowding
• Assisting passengers with queries regarding next train and calling patterns.

What are we looking for?

We are looking for focused and flexible people, able to balance safety and customer service at all times. It's a challenging but rewarding role offering a first step into our industry and potentially the start of a career path within our business. 18+ years ONLY.

You will need to:

• Have a professional, but fun approach to your work.
• Be passionate about providing amazing customer service.
• Love working as part of a team, but able to work independently too.
• Have first class interpersonal skills.
• Love the buzz of a busy environment, be able to keep your cool under pressure.
• Be safety conscious - able to spot and anticipate risk.

Please note - a zero tolerance on Drug and Alcohol is in place and you may be asked to complete a Drug and Alcohol test prior to your start date if successful.

This could be your foot in the door for other events that may come up across the Network.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.