Static Security Officer

Mitie; Greater London; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Free uniform

Training via eLearning portal

Job summary

Mitie in Greater London seeks a static security officer to protect property and people at a fixed location. You will greet visitors, monitor access, patrol the site, and handle gate duties while maintaining a calm, professional presence.

The role requires handling emergencies, reporting incidents, and complying with AI's published by the site; you must hold front-line licences and CCTV PSS-SIA requirements with ongoing eLearning training. 4 on 4 off days and nights.

Qualifications

• Uphold customer service standards on site.
• Perform patrols and gate duties to secure access.
• Respond promptly to incidents and report details.
• Maintain calm, professional presence with visitors.

Responsibilities

• Protect property, people and assets per AI's instructions.
• Meet or exceed KPIs and SLAs for the client.
• Complete required on-site training and development.

Skills

Customer service

Patrolling

Access control

Emergency response

Job description

4 on 4 off days and nights required must be able to work both

free company uniform

ongoing company training via eLearning portal

A static security officer (or static guard) is stationed at a fixed location—such as a corporate office, public building, retail store, hospital, or industrial site to protect property, control access, and ensure safety

Customer Service: Greet visitors, and contractors and maintain a calm, professional presence

Incident Response: Act as the first point of contact for emergencies, fire alarms, medical incidents, or anti-social behaviour, escalating issues to police or incident report lines

main duties patrolling site / gate duties access and egress control dealing with contractors

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.