Retail Security Officer

Mitie; Flint; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie is seeking a security professional to protect property, people and assets on client sites in accordance with published Assignment Instructions. You will deliver services aimed at meeting KPI/SLA targets, helping to retain the contract, and undertake ongoing training to support self-development.

On-site role requiring front-line licences (Security Guarding or Door Supervision) and CCTV PSS SIA certification, with additional courses as contractually required.

Qualifications

• Front-line licence in Security Guarding or Door Supervision required.
• CCTV PSS SIA Licence required.
• Additional courses may be contractually required.

Responsibilities

• Protect property, people and assets by security services per Assignment Instructions and changes.
• Deliver services meeting KPIs/SLA to help retain the contract.
• Complete required competency training and renew licences on time.

Education

Front-line licence (Security Guarding or Door Supervision)

Job description

Main Duties

• -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• -To undertake additional training to ensure continuous self-development.

Operations

• -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• -Comply with legal obligations and safety requirements of the role.
• -Follow instructions and procedures appropriately without unnecessarily challenging authority.
• -Work in a systematic, methodology and orderly way.

Training

• -Fully and satisfactorily complete all required competency training.
• -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• -You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• -Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• -To maintain professional conduct in the face of difficult situations and challenging customers.
• -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• -Keep to schedules and demonstrate commitment to Mitie and the Client.
• -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• -To call emergency services and Communication Centre to report all incidents.