STARS Supervisor, Front of House Services, York

TN United Kingdom; York; On-site; GBP 1,000; Part time

Job summary

An established industry player is seeking a dedicated STARS Supervisor for Front of House Services in York. This role combines exceptional customer service with security oversight, ensuring a welcoming environment for clients and visitors alike. You will lead a team, embodying a high-performance culture while maintaining the highest standards of service. If you are passionate about delivering excellence and thrive in dynamic situations, this opportunity offers a rewarding career path with ongoing support and development. Join a team that values integrity, vigilance, and helpfulness, and make a meaningful impact in a vibrant workplace.

Benefits

Company Pension

Life Assurance

Discounted Gym Memberships

Wellness Support

Cycle to Work Scheme

Discounts on High Street Brands

Mortgage Advice

Support with Further Education

Qualifications

• Proven leadership and customer service skills are essential.
• Experience in operational delivery and team motivation required.

Responsibilities

• Supervise Security Officers and ensure high-end customer service.
• Maintain a professional environment and assist in emergencies.

Skills

Leadership Experience

Customer Service Skills

Communication Skills

Operational Delivery Experience

Team Motivation

Ability to Work Under Pressure

IT Literacy

Education

SIA License (Desirable)

Tools

Microsoft Office

Job description

STARS Supervisor, Front of House Services, York, York

Client:

Location:

York, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

02d15bb9b632

Job Views:

7

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

We have a fantastic and exciting opportunity for an experienced STARS Supervisor, Front of House to join our STARS team. Working for one of our high-profile clients in York, YO90 1WR.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.

• Shift Pattern – Monday & Tuesday
• 06:00 - 18:00
• Pay Rate – £13.65 per hour
• Weekly Hours – 24 hrs per week

Responsibilities:

• Supervising the Security Officer working alongside.
• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Deliver a consistently high-end customer focused experience.
• Embody a high-performance approach and encourage colleagues to do the same.
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
• Work closely with stakeholders & client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work.
• Assist in emergency situations.
• Provide timely and accurate information.
• Respond appropriately to varying and fast changing priorities.
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both.

Qualifications

Essential criteria:

• Proven leadership experience.
• Ability to drive and motivate a team.
• Operational delivery experience.
• Ability to build a sustainable team.
• 5 year checkable history.
• Exceptional Customer service skills.
• Computer literate.
• Experience in customer service/customer facing role.
• Flexible, professional attitude.
• Reliable and customer focused with a commitment to exemplary service.
• Adept at working under pressure.
• Outstanding communication skills both written and oral.
• Proactive, discreet and motivated.
• Extremely well presented.
• Ability to work alone and as part of a team.
• Self-aware and motivated.
• IT Literate with a good knowledge of Microsoft packages including Outlook and Office.
• SIA Licensed (Desirable).

Company Benefits

Health & Wellbeing

• Company pension and advice and planning.
• Life assurance scheme.
• Discounted gym memberships.
• Wellness advice and support, including financial, emotional and physical.
• Dental and Physical Health Plans.

Lifestyle Benefits

• Cycle to work scheme.
• Car lease and new car purchasing schemes.
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel.
• Mortgage Advice.
• Payroll ISA's.
• Eligibility for Costco Membership.

Learning & Development

• Support with further education.
• 100's of eLearning courses.
• Accredited courses by C&G, ILM, IOSH and SIA.
• Leadership Development programs both local and global.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [e-mail].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.