Starbucks Team Leader

Village Hotels; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality brand in the UK is seeking a store supervisor to lead shifts, manage a team of baristas, and enhance customer experiences. The ideal candidate will have supervisory experience in a customer-facing role and possess strong problem-solving skills. Join a fun and supportive environment with a variety of benefits including health and wellness packages, discounts, and development opportunities.

Benefits

Health and Wellness Membership

Discounted overnight stays

Discount on Food and Drink

Flexible working hours

Employee Assistance Programme

Life Insurance

Company Pension scheme

Qualifications

• Experience in leading operational activities in a retail or hospitality environment.
• Ability to create a positive learning environment for the team.
• Strong customer service skills.

Responsibilities

• Lead the shift and manage baristas to ensure high-quality service.
• Create a positive 'third place' environment for customers.
• Achieve goals through operational excellence.

Skills

Coaching or supervisory experience

Customer facing role experience

Problem-solving skills

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too.

Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee. We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.

Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence.

Benefits

Join us and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

We are passionate about delivering exceptional hospitality. We are obsessed with making our guests welcome and look for opportunities to exceed expectations with a product that delivers everything under one roof.

Join the team that Work, Grow & Play the Village Way!