Starbucks Team Leader

Village Hotels; Kingston upon Hull; On-site; GBP 24,000 - 30,000; Full time

Job summary

A modern hospitality company is seeking a store supervisor to lead shift operations and coach a team of baristas at Starbucks. The ideal candidate will have supervisory experience in a customer-facing role and will play a key role in creating a positive guest experience. This dynamic role offers growth and various employee benefits including health memberships and discounts on services.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounts on Food and Drink

Excellent training and development opportunities

Flexible working hours

Access to Employee Assistance Programme

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in retail or hospitality environment would be beneficial.

Responsibilities

• Lead shift operations and coach a team of baristas.
• Achieve targets and deliver operational excellence.
• Foster a positive learning environment for on-shift partners.

Skills

Coaching experience

Problem-solving

Customer service

Job description

Overview

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee. We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same!

Does this sound like you?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Responsibilities

• Lead shift operations, coaches and supports a team of baristas to deliver the Starbucks Experience with high quality service, beverages and products.
• Partner with store management to achieve targets and deliver operational excellence.
• Solve problems in the moment and foster a positive learning environment for on-shift partners.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, with experiences from £35 with a friend and breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform and other training across hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and healthcare benefits and monthly well-being programmes for all employees.
• Mental health support including mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours and a fun, inclusive work environment with regular team events.
• Reward and recognition schemes and anniversary rewards for service milestones.
• Electric car salary sacrifice scheme and birthday time off.
• Discounted Health Cash plan and sick pay insurance.
• Company pension scheme and life insurance.
• Additional company benefits as applicable by contract.

We are passionate about delivering exceptional hospitality. We are obsessed with making our guests welcome and look for opportunities to exceed expectations with a product that delivers everything under one roof. Join the team that Work, Grow & Play the Village Way!