Starbucks – Haven Green: Supervisor

Hma Digital Marketing; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a renowned coffee company, where you can become a pivotal leader as a store supervisor. This role involves guiding a team of baristas to deliver exceptional service and high-quality beverages while fostering a vibrant community atmosphere. Embrace the chance to inspire your team, manage daily operations, and create memorable experiences for customers. With a focus on coaching and operational excellence, this position offers a dynamic work environment where no two days are alike. If you're passionate about leadership and customer service, this is the perfect opportunity to grow your career in a supportive and inclusive setting.

Benefits

28 days holiday a year

Free drinks and food when on shift

Store bonus program

Bean stock options

Comprehensive training

Free bag of coffee each week

30% partner discounts

Life assurance

Interest-free loans for rental deposit

24/7 Employee Assistance Programme

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in retail or hospitality is beneficial.

Responsibilities

• Lead shifts and support partners to create a positive customer experience.
• Ensure operational policies are followed for safety and security.
• Motivate the team and drive operational excellence.

Skills

Coaching

Supervisory Experience

Customer Service

Operational Excellence

Team Leadership

Education

High School Diploma

Retail or Hospitality Experience

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

At Starbucks, we’re not just about brewing great coffee, we’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. You’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment. Experience in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible for achieving results and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, ensuring our partners know they belong.

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring the Starbucks Experience for our partners and customers.
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.
• Identifying teachable moments to share best practices with the team.
• Seeing challenges as opportunities for continuous improvement to drive operational excellence.
• Executing store operations during scheduled shifts, including organising opening and closing duties.
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year.
• Free drinks and food when you’re on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise.
• Discounts with local and national retailers through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners.
• Great long-term career opportunities in store and support center.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.