Starbucks Assistant Manager

Village Hotels; Maidstone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pay & Flexibility

Gym membership

Rooms from £35 with breakfast

Starbucks discount

Job summary

Village Hotels, in partnership with Starbucks, seeks an Assistant Store Manager to lead a high-energy Starbucks inside a hotel. Drive profitability, coach the team, and maintain Starbucks service standards during morning rushes.

You will forecast labour, manage rosters, and analyse data to improve performance while staying hands-on on the floor, helping customers and guiding your team through busy periods.

Qualifications

• Experience leading teams in high-volume hospitality environments.
• Strong ability to read and act on commercial data and budgets.
• Proven coaching skills with a focus on staff growth.

Responsibilities

• Forecast labour and manage rosters for peak periods.
• Analyze data to drive commercial performance and profitability.
• Coach and develop floor staff, ensure guest experiences are consistently excellent.
• Lead on-floor operations during busy service times and weekends.

Skills

Commercial mindset

People development

Leadership

Customer service

Job description

Starbucks Assistant Store Manager: The Heart of the Operation

Let's be totally honest. Running a high-volume Starbucks inside a bustling hotel is a different beast. If you want to hide in a back office staring at spreadsheets while the milk boils over, look away now. We need an Assistant Store Manager who leads from the front, understands the commercial numbers, and keeps the team smiling during a massive morning rush.

At Village, we partner with Starbucks to create high-energy spaces. We need someone who blends that iconic Starbucks culture with our signature Village warmth. You are the Store Manager's crucial co-pilot, driving serious profitability and people development.

The Reality of the Role

This is where operational grit meets people development. You will forecast labour, tackle the rota, and analyse data to drive commercial performance. But you will also be right there on the floor, coaching a new barista, handling customer hiccups flawlessly, and ensuring the coffee is perfect. Hospitality is fast-paced, so you will need to be flexible with early starts, evenings, and weekends.

What We Need From You

• The Commercial Mind: You read the data, spot revenue opportunities, and manage budgets without dropping the guest experience.

• The Talent Developer: You are obsessed with helping your team grow through realistic goals and genuine support.

• Operational Brilliance: You have solid leadership experience in fast-paced hospitality. You ensure food safety and cash handling are water-tight.

• Unflappable Energy: When the queue is out the door, you do not panic. You deploy your team brilliantly with zero drama.

How Village Thrives

• We Can & We Do: We show up to get results and roll out initiatives that push the business forward.

• We Will: You will work seamlessly with your Store Manager and the wider hotel departments. No silos.

• We Care: We prioritise the mental wellbeing and career progression of your team.

The Perks

• Pay & Flexibility: £13.21 - Flexible hours and your birthday guaranteed off.

• Gym: Complimentary health membership for you and a friend or family member (worth around £1,500).

• Stays: Rooms from £35 (with breakfast) and friends/family rates from £49 across our 34 hotels.

• Food & Drink: 50% off at Village Pub & Grill, 30% off Starbucks.

• Support: 24/7 Mental Health support, 2 mental health days annually, and Wagestream.

• Development: Rising Stars and Talent Academy programmes.

Think you are ready to step up and make an impact? We are not looking for someone to just read a corporate manual. Bring your personality, your commercial sharpness, and your passion for people.