Stakeholder Engagement Manager

NHS Business Services Authority; Fleetwood; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A national health service authority is looking for a Stakeholder Engagement Manager to develop relationships and enhance communication with stakeholders. The role involves delivering excellent customer service, managing change, and implementing engagement strategies. Candidates should have experience in education program delivery and strong relationship-building skills. This position offers a hybrid working model with comprehensive benefits.

Benefits

27 days leave plus bank holidays

Flexible working options

Hybrid working model

Career development opportunities

Access to benefits and discounts

Qualifications

• Experience in designing, delivering, and evaluating educational programs.
• Ability to analyze stakeholder needs and devise engagement strategies.
• Proficiency in utilizing technology for stakeholder communication.

Responsibilities

• Maintain stakeholder relationships to support NHSBSA Workforce aims.
• Provide high-quality customer service regarding NHS Pensions.
• Identify trends to improve stakeholder engagement and performance.

Skills

Relationship building

Customer service

Stakeholder engagement

Change management

Training delivery

Job description

Job Summary

Exciting opportunities have arisen for Stakeholder Engagement Managers (AFC B6) within the NHS Pensions Service Stakeholder Engagement Team.

Are you passionate about developing strong relationships and working collaboratively with colleagues? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have experience in designing, delivering, and evaluating educational programs?

As a Stakeholder Engagement Manager, you will deliver excellent customer service to a portfolio of stakeholders. Develop strong relationships across services to support the NHSBSA Workforce strategic aims, support Retirement Services, and contribute to the national retention of NHS staff in line with NHS England guidance. You will support the Service Delivery Manager in implementing and managing change with stakeholders, always seeking innovative ways to communicate and engage effectively.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working options, including compressed hours
• Flexi time
• Hybrid working model (currently largely remote)
• Career development opportunities
• Active wellbeing and inclusion networks
• Excellent pension scheme
• NHS Car lease scheme
• Access to a wide range of benefits and discounts

Main duties of the job

• Build and maintain strong relationships with stakeholders to deliver NHSBSA Workforce aims and support NHS staff retention initiatives.
• Provide high-quality customer service to stakeholders regarding NHS Pensions, supporting change management and stakeholder engagement.
• Ensure stakeholder compliance with NHS Pension Scheme Regulations and the Pension Regulator Code of Practice through relationship management.
• Identify trends and issues, devising actions to improve stakeholder engagement and performance.
• Own the Stakeholder Engagement agenda, continuously seeking improvements to stakeholder communication and engagement strategies.

We have both permanent and 6-month fixed-term positions (subject to review).

About Us

The NHS Business Services Authority (NHSBSA) manages the NHS Pension scheme, processes prescriptions, and provides vital services used by NHS organizations, contractors, and the public. We are committed to delivering meaningful services with a focus on customer needs, supported by our values: Collaborative, Adventurous, Reliable, and Energetic. We prioritize wellbeing, diversity, and inclusion, offering flexible working arrangements and a comprehensive benefits package.

Join us in delivering excellent service to the NHS and making a difference in people's lives. Apply today to explore where NHSBSA can take your career.

We are people connected to care.

Job Description

Job responsibilities

• Identify stakeholders, analyze their needs, and plan engagement strategies.
• Act as the primary contact for NHSPS administrative issues for key stakeholders, including NHS employers and non-NHS organizations, ensuring they understand their roles as local administrators of the NHS Pension Scheme.
• Influence stakeholder attitudes and decisions to foster cooperation and mutual benefit.
• Develop and deliver training and guidance to stakeholders on relevant processes and legislative changes.
• Create guidance and process instructions, delivering presentations to external forums to keep stakeholders informed and engaged.
• Utilize innovative technology, such as the My NHS Pension Self Service Portal, to enhance information delivery and stakeholder engagement.
• Respond to queries and complaints promptly, providing accurate feedback.
• Manage relationships with third-party stakeholders, including Financial Advisors, Trade Unions, and payroll providers, ensuring scheme rules are adhered to.
• Communicate complex information effectively, providing timely technical responses.
• Apply creative solutions to meet stakeholder needs while complying with NHS Pension Scheme regulations.
• Ensure effective two-way communication within NHS Pensions and with external stakeholders, coordinating messaging and engagement efforts.
• Demonstrate organizational values, promoting fairness, diversity, and respect in all dealings.
• Identify personal training needs and work with managers to set objectives.

Further details are available in the attached JD/PS document.