Stakeholder and Regulatory Liaison Adviser

Financial Ombudsman Service; London; Hybrid; GBP 41,000; Full time

Job summary

An established industry player is seeking a Stakeholder and Regulatory Liaison Adviser to enhance relationships with key stakeholders and influence financial services. This role focuses on monitoring developments, delivering key messages, and using data insights to shape strategies. You'll work in a collaborative environment that values communication and strategic thinking, ensuring that the organization's voice is heard and respected. With a permanent contract and a hybrid working policy, this position offers a unique opportunity to make a significant impact in the financial sector while enjoying a supportive workplace culture.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

On-site gym

Well-being resources

Career development opportunities

Family Friendly Policies

Qualifications

• Experience in stakeholder engagement and external communications.
• Ability to analyze data for informed decision-making.

Responsibilities

• Monitor regulatory changes and advise senior leaders.
• Engage with stakeholders through awareness campaigns.

Skills

Stakeholder Engagement

Data Analysis

Communication Skills

Problem Solving

Public Affairs

Education

Degree in Communications or related field

Tools

Data Analysis Tools

Job description

Stakeholder and Regulatory Liaison Adviser

Apply locations: London - Exchange Tower

Posted: 2 Days Ago

End Date: January 10, 2025 (15 days left to apply)

Stakeholder and Regulatory Liaison Adviser

Are you a great communicator with experience of building strategic relationships with internal and external stakeholders? If so, we would love to hear from you.

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £41,000

Reporting to: Head of Stakeholder and Regulatory Liaison

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Working as part of the Communication & Engagement directorate, this role is part of the Stakeholder and Regulatory Liaison team – which is responsible for our external relationships and influence. This includes focusing on enhancing our reputation with key stakeholders, increasing awareness of our service by working with trusted third parties - and sharing key insight externally to improve financial services and promote the impact of the work we do.

Key Responsibilities

• Monitoring key developments and regulatory/legislative changes in the outside world and sharing them with senior leaders, along with advice on what this might mean for us.
• Helping to deliver key messages across a larger number of stakeholders, e.g. through awareness raising campaigns, engaging with stakeholders directly - or briefing senior colleagues on key engagement with stakeholders.
• Using data and industry insight to identify themes that may shape our overall approach to working with and influencing businesses to resolve financial complaints effectively.
• Thinking logically and using an evidence-based approach to problem solving.
• Making sure you do the right thing by being comfortable making tough decisions.
• Responding to a range of stakeholder enquiries on key external issues at pace and accurately.

Minimum Criteria

• Working with external stakeholders such as professional or financial services businesses, industry and consumer groups, government, regulators, or other ombudsmen.
• Experience of working with both senior external and internal stakeholders.
• Able to use data and insight to make informed decisions and make recommendations.
• Experience of working in an external Communications, Media Relations or Public Affairs role.
• Experience in Horizon scanning.

Desirable Criteria

• Ability to constructively challenge.
• Evidence of thinking creatively.
• Managing conflict and having difficult conversations.

Why Financial Ombudsman Service?

We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Employee Assistance Programme.
• Extensive opportunities for personal and career development.
• Fully equipped on-site gym open 24 / 7 (London office only).
• Extensive Well-being resources including on-site therapists (London office only).
• Beautiful and bright London office looking over the Thames and near to mainline stations.
• Our Coventry office is 2 minutes’ walk from the main station.
• Our employee-led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

Applications need to be submitted by 23:59 on Thursday 9th January 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!