Stakeholder and Customer Liaison Manager

Kier Group; Penrith; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

An established industry player seeks a Stakeholder and Customer Liaison Manager to enhance relationships with clients and the community for the M6 Lune Gorge project. This role involves engaging with stakeholders, managing expectations, and delivering effective communication strategies. The ideal candidate will possess excellent interpersonal skills and experience in customer-focused roles. Join a forward-thinking team that values diversity and inclusion, and enjoy a range of benefits including a competitive salary, car allowance, and private healthcare. This is a fantastic opportunity to make a meaningful impact in a dynamic project environment.

Benefits

Annual Car Allowance

Private Healthcare

Flexible Working Hours

Diversity and Inclusion Initiatives

Qualifications

• Experience in stakeholder management and public engagement.
• Proven ability to develop and implement customer communication strategies.

Responsibilities

• Lead stakeholder management for the M6 Lune Gorge project.
• Ensure effective communication and engagement with external stakeholders.

Skills

Stakeholder Management

Communication Skills

Interpersonal Skills

Customer Strategy Development

Complex Information Simplification

Tools

National Highways CRM

Job description

Come join our Transportation team as a Stakeholder and Customer Liaison Manager on the M6 Lune Gorge project, based in Penrith.

We're looking for someone to help strengthen and grow the strong relationships we've built with our client, National Highways, as well as key stakeholders and the local community impacted by the scheme. In this role, you'll play a vital part in ensuring open communication, building trust, and supporting the successful delivery of the project.

Location: M6 Lune Gorge, Penrith - travel to the office required, remote working available

Hours: Permanent Fulltime - some flexibility on hours available if desired, just let us know when you speak to us.

Salary: up to £45,000 per annum + £5.9k annual car allowance + private healthcare + benefits.

What will you be responsible for?

As a Stakeholder and Customer Liaison Manager, you'll lead the management of key stakeholder relationships in line with the project's stakeholder strategy. Acting as the main point of contact for all stakeholder matters on the M6 Lune Gorge project, you'll champion a customer-focused approach—promoting behaviours and decisions that prioritise the needs of our stakeholders and the wider community.

Your Day To Day Will Include

1. Engaging effectively with external stakeholders to understand their needs, manage expectations, and provide practical solutions.
2. Respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly.
3. Work collaboratively with other projects to identify opportunities to improve the customer experience.
4. Identify requirements for customer training, planning and where appropriate, delivering training to drive improvements whether internal or within the supply chain.
5. Ensure an accurate audit trail is maintained of all stakeholder engagement, with contact/activities recorded on National Highways CRM system.
6. Contribute to the production of the contracts communications strategy to deliver engaging content that will enhance our external and internal brands and our employee engagement.

What are we looking for?

This role of Stakeholder and Customer Liaison Manager is great if you have:

1. Experience in a similar role dealing with members of the public.
2. Demonstrate experience of creating and delivering communications and customer strategies.
3. Excellent communication and interpersonal skills.
4. Ability to take complex information and make it easy to understand for a range of audiences and channels.

Rewards And Benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier