Stage Supervisor

LaplandUK; Ascot; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops

Holiday pay paid at end of contract

Job summary

LaplandUK is seeking a Stage Supervisor to ensure the seamless delivery of their scene within the guest journey, supervising cast, backstage, and guide support, and coordinating props, sound, lighting, and transitions.

In a uniquely immersive environment, you will apply strong stage supervision and operational leadership to maintain creative integrity, operational flow, and emotional impact of performances, while fostering a positive, high-performing team culture.

Qualifications

• Experience in theatre or live events.
• Experience with theatre tech including microphones, sound, lighting, or show control.
• Strong organisational skills and the ability to follow established processes.
• Good communication and teamwork.
• Practical understanding of health and safety in live events.
• Willingness to learn and adapt in a fast-paced environment.
• Basic knowledge of KPI and customer insight data is advantageous.
• Guest-facing experience is desirable.

Responsibilities

• Carry out daily operational and safety checks within your assigned area, ensuring all show elements, props, and spaces are prepared and performance ready.
• Support the delivery of your allocated show scene, including Front of House and backstage areas, ensuring a consistent guest experience and adherence to production standards.
• Monitor the condition and operation of technical equipment and report faults to AV and Technical teams.
• Act as the primary operational point of contact during performances and escalate technical issues as needed.
• Maintain, reset, and store all props for your scene.
• Develop understanding of your performance zone and its role in the guest journey.
• Assist with pre-show checks as directed by the Lead Stage Manager or Resident Director.
• Record show timings, blocking, cues, and cast notes during rehearsals and ensure updates are communicated.
• Support maintenance of prompt books and show documentation.
• Escalate staffing concerns and performance issues as required.
• Deliver daily cast and team briefings when required.

Skills

Communication skills

Teamwork

Health and safety

Live events experience

Tools

Staffing software

Job description

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

ROLE OVERVIEW

As a key member of the Show Operations team, the Stage Supervisor is responsible for ensuring the seamless and on-schedule delivery of their assigned scene within the guest journey. This includes the day-to-day supervision of Cast, Backstage, and Guide Support Teams, as well as the effective coordination of all technical and scenic elements, including props, sound, lighting, and backstage transitions.

Working within LaplandUK’s uniquely immersive environment, where theatrical storytelling meets cinematic spectacle, this role requires the ability to apply strong stage supervision and operational leadership skills in a non-traditional performance setting. Success in this position means combining attention to detail, adaptability, and people leadership to maintain the creative integrity, operational flow, and emotional impact of each performance.

The Stage Supervisor plays a vital role in ensuring every guest receives a world class experience while upholding LaplandUK’s values across all Show Operations teams. They are responsible for fostering a positive and high-performing working environment, supporting team development, and consistently role-modelling the behaviours, standards, and culture expected throughout the business.

RESPONSIBILITIES

OPERATIONS

• Carry out daily operational and safety checks within your assigned area, ensuring all show elements, props, and spaces are prepared and performance ready.
• Support the delivery of your allocated show scene, including Front of House and backstage areas, ensuring a consistent guest experience and adherence to established production standards and operating procedures.
• Monitor the condition and operation of technical equipment within your scene and promptly report any faults, concerns, or performance issues to the AV and Technical teams through established reporting channels.
• Act as the primary operational point of contact within your scene during performances, escalating technical issues to the appropriate specialist teams and supporting the implementation of contingency plans when required.
• Maintain, reset, and store all props associated with your scene, ensuring they are used safely and appropriately during rehearsals and live performances.
• Develop a strong understanding of your assigned performance zone and its role within the wider guest journey, enabling effective troubleshooting and escalation of issues when required.
• Assist with the delivery of pre-show checks as directed by the Lead Stage Manager or Resident Director.
• Accurately complete daily operational records, checklists, and reporting requirements in line with company procedures.
• Support the implementation of LaplandUK's Accessibility and Inclusion policies within your performance area, helping to ensure an inclusive and welcoming experience for guests and team members.
• Deliver daily cast and team briefings when required, ensuring key operational, safety, and show information is communicated clearly and consistently.
• Escalate guest feedback, operational concerns, and recurring issues to the Lead Stage Manager or Act Area Manager

REHEARSALS AND TRAINING

• Support the Directing Team, Lead Stage Manager and Show People Manager during rehearsals and training periods.
• Assist in preparing rehearsal spaces, props, equipment, and resources required for effective rehearsal delivery.
• Accurately record show timings, blocking, cues, and cast notes during rehearsals, ensuring updates are captured and communicated through agreed processes.
• Support the maintenance and updating of prompt books and show documentation under the guidance of the Lead Stage Manager.
• Identify operational challenges or concerns during rehearsals and communicate them to the appropriate management team members.
• Maintain a positive attitude towards training and development, demonstrating flexibility and a willingness to learn new skills and procedures.

TEAM MANAGEMENT

• Provide day-to-day support to performers and team members within your area, acting as a reliable point of contact during rehearsals and live operations.
• Work collaboratively with cast, crew, and operational teams to maintain a positive and professional working environment.
• Escalate staffing concerns, absences, or performance issues to the Lead Stage Manager or Show People Manager.
• Support onboarding and training activities for new team members when required.
• Recognise and promote positive behaviours, teamwork, and adherence to company values.

HEALTH AND SAFETY

• Remain vigilant to potential hazards and promptly report any safety concerns to the Lead Stage Manager, Area Manager, or Event Controller.
• Maintain a safe working environment within your allocated area, following all company policies, risk assessments, and safe working procedures.
• Support emergency procedures and incident response processes as directed by the event management team.
• Accurately report accidents, incidents, near misses, technical faults, and environmental concerns in accordance with company procedures.

KNOWLEDGE, SKILLS & EXPERIENCE

• Previous experience working within theatre, live events, immersive experiences, visitor attractions, or similar operational environments.
• Basic experience operating or supporting theatre technology, including microphones, sound, lighting, or show control systems.
• Good organisational skills and the ability to follow established processes and procedures consistently.
• Strong communication and teamwork skills.
• A practical understanding of health and safety principles within live events or entertainment environments.
• Experience working within guest-facing environments is desirable.
• A willingness to learn, adapt, and work collaboratively within a fast-paced live entertainment environment.
• A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
• Basic understanding of operational reporting, guest feedback processes, or performance metrics is advantageous but not essential.

Pay Rate: £17.00 per hour

• Free hot meal per day
• Free coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Holiday pay paid at end of contract

Skills / Knowledge:

• Excellent communication, interpersonal and diplomacy skills.
• Bright with a strong sense of initiative.
• Confident with technology & various staffing software systems.
• Flexibility of approach to working environment needs.
• Ability to work well in a team environment.
• Positive attitude throughout to ensure a good morale is sustained onsite.
• Organisational skills and attention to detail.
• Ability to work under pressure.

Mid-October to 24th December 2026 - on-site - Lapland Ascot - Whitmoor Forest, Ascot, SL5 8BD

Good availability from November to December is essential.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.