Stage Experience and Services Lead - Full Time

LVMH Group; Ancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Stage Experience and Services Lead to oversee all on-stage activities and ensure exceptional service at a renowned beauty retailer. In this dynamic role, you will train and develop a team of Services Coordinators, engage with clients, and maintain a vibrant store atmosphere. With a commitment to excellence and a focus on client satisfaction, you will contribute to a culture that values innovation and teamwork. Join a team that empowers its members and offers unique perks, including discounts and exclusive events, while shaping your career in the beauty industry.

Benefits

Employee Discounts

Gratis Products

Exclusive Brand Events

Career Development Training

Qualifications

• 1-3 years of experience in a similar role or equivalent internal experience.
• Demonstrated effective time management and problem-solving skills.

Responsibilities

• Oversee service, classes, and event execution within the store.
• Ensure Services Coordinators are adequately trained and maintain a coaching culture.

Skills

Time Management

Problem Solving

Client Engagement

Artistry Skills

Education

High School Diploma

Relevant Retail Experience

Job description

Stage Experience and Services Lead - Full Time

Stage Experience and Services Lead - Full Time

Profile

Job ID: 260862
Store Name/Number: ON-Meadowlands (1546)
Address: 821 Golf Links Road, Ancaster, ON L9K 1L5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.