Stage 1 Complaints and Members Enquiries Repairs Resolution Officer

neway international; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A local government agency in London is seeking experienced Repairs Resolution Officers. This hybrid role involves responding to complaints, investigating issues, and collaborating with teams to resolve cases. The ideal candidate will have experience in handling complaints and strong communication skills. This role offers a meaningful opportunity to impact the community.

Qualifications

• Proven experience handling Stage 1 complaints and Members Enquiries.
• Ability to manage sensitive issues with empathy and efficiency.
• Comfortable working in a hybrid environment.

Responsibilities

• Respond to Members Enquiries and Stage 1 complaints with professionalism.
• Investigate housing-related issues and draft high-quality responses.
• Collaborate with internal teams for effective resolution.

Skills

Strong written communication

Investigative skills

Empathy

Job description

Overview

Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3-4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.

Responsibilities

• Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity.
• Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents.
• Collaborate with internal teams to ensure timely and effective resolution of cases.

Qualifications

• Proven experience handling Stage 1 complaints and Members Enquiries.
• Strong written communication and investigative skills.
• Ability to manage sensitive issues with empathy and efficiency.
• Comfortable working in a hybrid environment.

If you\'re a proactive and detail-oriented professional with a passion for housing and public service, we\'d love to hear from you.