Staff UX Researcher - Trust and Safety

Bumble Inc.; London; On-site; GBP 50,000 - 90,000; Full time

Job description

Inclusion at Bumble Inc.

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).

We are looking for a Staff UX Researcher to lead research to shape the future of safety for Bumble’s global community and drive product excellence within Bumble’s Trust team.

This is a high-impact, cross-functional role, sitting at the intersection of product, policy and user experience. You’ll work closely with Product, Policy, Analytics, Operations, and Legal to ensure Bumble’s approach to Trust and Safety is deeply rooted in user insights.

As our first dedicated Trust UX Researcher, you’ll operate with autonomy in defining research priorities and approaches and have the opportunity to drive the future of Trust research at Bumble through your subject matter expertise. Your work will drive strategy, execution, and help define industry standards for promoting healthy, pro-social interpersonal behavior.

You will report to the Head of UX Research and will join a close knit team of UX Researchers and Research Operations. UX Research at Bumble is part of the broader Product organisation.

What you'll do:

• Develop and execute a strategic research roadmap focused on improving safety and trust across Bumble’s products and services.
• Lead mixed-methods research (qualitative and quantitative) to understand how safety interventions impact user trust and behavior.
• Work closely with senior leadership to define trust priorities and direction, and collaborate with product and design teams to support development, creating intuitive, effective safety features (e.g. reporting flows, content moderation, and verification tools).
• Partner with the policy team to translate platform policies into user-friendly product experiences and build a strong evidence base for safety interventions.
• Build and maintain a trauma-informed research practice - conducting sensitive research on issues like harassment, abuse, and user vulnerability with care and ethical rigor.
• Develop a framework to measure and track key safety-related user experience metrics (e.g. trust, perception of safety, effectiveness of interventions).
• Build formal networks across multiple teams, business units, and leadership levels to align trust research with company strategy.
• Act as a thought leader, educating the broader company on safety-related user insights and research best practices.

Who you are:

• 10+ years of research experience, with at least 3+ years focused on trust, safety, platform integrity, or related fields.
• Experience working in fast-paced, high-stakes environments where safety and user trust are critical. Very comfortable operating in ambiguity.
• Experience and passion for advocating for marginalised and vulnerable communities to drive equitable user experiences.
• Strong Mixed-Methods Background: Expertise in both qualitative (e.g. user interviews, usability testing, diary studies) and quantitative (e.g. surveys, behavioral analysis) research.
• Exceptional ability to synthesise and translate complex insights, balancing legal constraints, ethical trade-offs, adversarial behaviours, and platform risks.
• Trauma-Informed & Ethical: Experienced conducting sensitive research on difficult topics such as harassment, abuse, and privacy.
• Strong understanding of how to handle distressing content and support researcher well-being.
• Proven experience working with policy, product, design, engineering, moderation, and operations teams to translate trust-focused research into action.
• Strong communicator who can influence senior leaders and drive alignment based on research insights.

An added bonus if you have:

• Experience working on Trust / Safety challenges within dating platforms, social media, or other large-scale digital ecosystems.
• Proficiency in data manipulation, analysis, and dashboard creation with R, SPSS or statistical software.

Why join Bumble?

• A mission-driven company focused on creating safe and meaningful connections.
• Opportunity to shape the safety strategy for a global platform with millions of users.
• A supportive, inclusive culture that values psychological safety and researcher well-being.
• Competitive compensation, benefits, and professional growth opportunities.

About Us

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.