Staff Technical Writer

Ripple; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the global financial system through innovative crypto solutions. As part of the Product Documentation team, you will craft and enhance technical content that supports a diverse range of users, from software engineers to non-technical end users. This role offers the chance to work collaboratively with various teams, mentor fellow writers, and contribute to tools that enhance documentation processes. With a commitment to employee well-being and a culture of inclusivity, this position promises a rewarding environment where your expertise can flourish and make a significant impact.

Benefits

Competitive Salary

Bonuses

Equity

Health Benefits

Retirement Plans

Wellness Reimbursement

Generous Vacation Policy

Catered Lunches

Fully-Stocked Kitchens

Team Bonding Activities

Qualifications

• 10+ years of technical writing experience for diverse audiences.
• Strong skills in documentation for web applications at enterprise scale.
• Familiarity with programming languages and API testing tools.

Responsibilities

• Create and update documentation for enterprise software products.
• Engage with cross-functional teams to advocate for the customer.
• Mentor other writers and enhance documentation processes.

Skills

Technical Writing

Strong Communication Skills

Attention to Detail

Collaboration

Problem Solving

Curiosity

User Advocacy

Tools

Linux

Git

Swagger/OpenAPI

Markdown

Postman

Insomnia

HTML

CSS

Atlassian Confluence

Jira

Job description

Please note this is for London, UK. You only need to apply to one location if there are multiple listed for the job.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.

The Work

The Ripple Product Documentation team is dedicated to delivering accurate, usable content supporting our entire product line. We are a diverse team with complementary skills, supporting each other to deliver top-notch documentation. You will report to the Director, Technical Writing and work with leaders across the company to shape the future of technical content in a high-profile payments company. You will work with teams across the globe. Some travel will be required.

WHAT YOU’LL DO:

• Engage as part of a cross-functional team with engineering, design, compliance, and other teams as an advocate for the customer in the creation of world-class enterprise software products.
• Structure, write, and update conceptual content, tutorials, and API/SDK developer documentation.
• Continuously improve the user and developer experience by creating and iterating on world-class technical content.
• Contribute to tools and processes that make documentation and software development more efficient, scalable, and collaborative.
• Mentor other writers and provide leadership in product areas.

WHAT WE’RE LOOKING FOR:

• 10+ years experience writing documentation for a variety of audiences, including software engineers, system administrators, and API developers/integrators, as well as non-technical end users.
• Strong communication and writing skills in English.
• Experience documenting web applications, especially at enterprise scale.
• Experience with Linux, Git, Swagger/OpenAPI, Markdown, and a "docs as code" approach to documentation.
• Competence in any mainstream programming language.
• An attention to detail and a sense of curiosity.
• An approach to documentation as an advocate for the user.
• A collaborative, team-oriented approach.
• Comfort with ambiguity.
• Familiarity with Java, Node.js, Scala, Python, or C++.
• Familiarity with Postman, Insomnia, or other API testing tools.
• Comfortable with HTML and CSS.
• Knowledge of Atlassian Confluence or Jira.
• Familiarity with cryptocurrency, custody, and security.
• Experience in the finance or banking sector.
• Familiarity with building web applications.
• Understanding of French or German.

Writing samples required with application.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
• A learning environment where you can dive deep into the latest technologies and make an impact.
• Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity.
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.

Take Care of Yourself

• R&R days so you can rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team.