Staff Software Applications Engineer

Arm Limited; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Arm Limited is seeking a skilled Applications Engineer in Cambridge to support partners by utilizing Arm technology. The role involves engaging with customers, troubleshooting technical issues, and collaborating on innovative solutions. Ideal candidates will have a background in Computer Engineering or a related field with proficiency in C/C++. Arm promotes a hybrid working environment, prioritizing both performance and wellbeing.

Qualifications

• Proficiency in C/C++ and experience in customer-facing technical roles.
• Bachelor’s degree required; relevant experience in software engineering preferred.
• Effective verbal and written communication skills in English.

Responsibilities

• Provide technical support for Arm-based systems and assist partners.
• Test engineering deliverables and replicate customer issues.
• Create training materials and documentation for customers.

Skills

C/C++

Communication

Debugging

Troubleshooting

Customer Support

Education

Bachelor’s degree in Computer Engineering, Computer Science, or Electrical Engineering

Tools

Embedded Linux

Android

Software Development Tools

Job description

This is an excellent opportunity to join Arm's Partner Enablement group! Applications Engineering is a multifaceted and wide-ranging role that combines deep technical expertise with outstanding interpersonal skills. We help Arm's partners build real world applications based on Arm technology. Our partners scale from big semiconductor houses to small start-ups, and all of them are building new exciting products. This software role gives the possibility to be on the forefront of technological evolution as new devices are brought up.

Job Overview:

This is a customer facing role focused on supporting OEMs and ODMs using our SoC platform tooling in the early phases of bringing up a device. You will guide customers in how to use certain tools (eg: debug, trace, power, diagnosis, provisioning), as well as help debug hardware design issues on early prototypes and end devices. You will provide technical assistance to our partners through support case work, training material as well as contribute towards examples and small pieces of documentation. There is great potential for innovation and career progression in this role as new technologies emerge and new market areas start using this range of tools.

Responsibilities:

• Provide support for our partners with tooling and software related problems on their Arm-based systems. This will mostly happen through web portal and virtual meetings, however, occasional customer travel might be needed at key customer milestone
• Test engineering deliverables and provide feedback
• Assist with replicating customer issues and advocating for fixes inside the product team
• Write blogs, knowledge articles to educate customers, as well as review technical documentation
• Create and deliver (mostly remote) customer training material

Required Skills and Experience :

• Bachelor’s or higher degree qualification in Computer Engineering, Computer Science or Electrical Engineering (other fields with proven experience will also be considered)
• Extensive experience working with customers in a technical role or as a Software Development Engineer
• Proficiency in writing software using C/C++
• Deep understanding of processor architecture, and the interaction between software and hardware
• Experience using software development tools to develop code and debug low level issues
• Previous usage of embedded Linux or Android
• Effective written and verbal communication (English)

“Nice To Have” Skills and Experience :

• Understanding of multi-core or multi-processor systems, as well as system interconnects
• Awareness of SoC development key stages
• Familiarity with Arm products and Arm's software ecosystem
• Experience writing user documentation
• Scripting experience

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [e-mail]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.