Staff Shop Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare provider in York is seeking a Customer Service Assistant for their staff shop. The role involves delivering exceptional customer service in a fast-paced retail environment, assisting with inquiries, and managing cash transactions. Ideal candidates will possess strong communication skills and a positive attitude, contributing to a supportive team atmosphere.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Experience in a retail environment preferred.
• Positive attitude and approachability essential.
• Self-motivated and enthusiastic about customer service.

Responsibilities

• Providing a high level of customer service.
• Advising and assisting customers.
• Handling cash and product decisions.

Skills

Communication

Customer Service

Teamwork

Job description

The staff shop, located within York Hospital, has a daily footfall of 600 staff and we are looking for a person who can provide an excellent

customer service experience within this fast paced retail environment

We are looking for a colleague with a positive attitude who is approachable and friendly, and able to work as part of a team.

You’ll need to be self-motivated and enthusiastic about ensuring that every customer leaves the staff shop having received great customer

service.

So if you have excellent communication skills, and show an understanding and experience of general principles of successful retailing, we want to hear from you!

Duties Will Include

• Providing a high level of customer service
• Advising and assisting customers of the shop (dealing with enquiries and requests)
• Handling cash
• Promote Staff Benefits through the shop
• Helping to make decisions regarding products
• Assist in the ordering and pricing of stock
  
  

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Laura Monkman Job title: Staff Shops Manager Email address: [e-mail] Telephone number: 01904724094