Staff Product Engineer London, England

Intercom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative team as a Staff Engineer, where you'll lead the charge in building impactful software solutions. This role offers the unique opportunity to contribute to both back-end and front-end systems while mentoring fellow engineers. You'll play a crucial role in shaping the technical strategy and ensuring high standards of performance and reliability. With a focus on agility and continuous deployment, your contributions will directly impact users worldwide. This is your chance to thrive in a supportive environment, where your work will be recognized and rewarded, making a real difference in the tech landscape.

Benefits

Competitive salary and equity

Free lunch and snacks

Regular compensation reviews

Pension scheme with match

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks and Windows options

Qualifications

• 2+ years of experience as a primary technical leader for a team.
• Deep knowledge of high-level programming languages.

Responsibilities

• Contribute to technical architecture and software development phases.
• Mentor engineers and collaborate with cross-disciplinary teams.

Skills

SaaS product development

High-level programming languages (Ruby, Python, Perl)

Distributed systems

Technical leadership

Collaboration with product teams

Job description

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.