Staff Product Engineer

Intercom; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in London is seeking a Staff Engineer to lead the engineering team and contribute to technical strategy. This role involves building systems, mentoring engineers, and participating in all phases of software development. It offers a competitive salary, equity, and a hybrid working model with flexible hours.

Benefits

Competitive salary and equity

Lunch served every weekday

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Qualifications

• 2+ years of experience as a primary technical leader for a team.
• Deep knowledge of a high-level programming language.
• Experience with distributed systems.
• Significant impact in previous roles.

Responsibilities

• Lead and contribute to the engineering organization.
• Build back-end and front-end systems.
• Coach and mentor other engineers.
• Contribute to technical strategy and architecture.
• Participate in all phases of software development.

Skills

SaaS product development

Leadership

Collaboration with product teams

Distributed systems

Programming languages (Ruby, Python, Perl)

Job description

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We strive to push boundaries, move fast, and deliver value to our customers.

What’s the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

You will contribute to our technical architecture as we grow, scaling to service requests from all our customers’ customers. We are growing, and so are they. We care about agility as much as we care about scalability and availability. Continuous deployment keeps us focused on incremental releases, with feature flags for larger changes.

You will contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of hands-on development as well as lead/architecture work.

You will play an active role in hiring, mentoring and career development of other engineers and will raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need?

Ideally, you’ve built an exciting SaaS product in your previous roles and enjoyed knowing that people worldwide are using something you created.

Significant, demonstrated impact that your work has had on the product and/or the teams.

Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl, etc.). It doesn’t need to be the language we use here; effective engineers learn quickly and can adapt to new approaches.

You will have experience with distributed systems.

2+ years of experience as the primary technical leader for a team.

Experience collaborating directly with product teams and designers, with a proven track record of delivering value to customers or users.

We are a well-treated team with awesome benefits. If there’s something important to you that’s not on this list, talk to us!

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch served every weekday, snacks, and a fully stocked kitchen
• Pension scheme & match up to 4%
• Health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, and 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme with secure bike storage
• MacBooks standard; Windows available for certain roles when needed

Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, or any other legally protected characteristic.