Staff Manager/Forward Allocator

First Bus; West Yorkshire; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Staff Manager/Forward Allocator to oversee operations at their Halifax Depot. This dual role requires exceptional people management and organizational skills to lead a team of around 200 employees, ensuring efficient service delivery. You'll foster a culture of continuous improvement, engage with various stakeholders, and maintain high standards of service quality. With a strong emphasis on employee well-being and inclusivity, this role offers a supportive environment where your contributions will make a significant impact. If you're passionate about leading teams and enhancing operational excellence, this opportunity is for you.

Benefits

Simply Health & Smart Health

Discounted train travel

Free bus pass

Cycle to work scheme

25 days' holiday + bank holidays

Pension scheme

Flexible working

24/7 Employee Assistance Programme

Qualifications

• Previous management or supervisory experience, preferably in the transport industry.
• Experience with duty allocation systems and generating payroll efficiencies.

Responsibilities

• Manage a team of approximately 200 employees, ensuring high-quality service delivery.
• Lead continuous improvement processes and engage with trade union representatives.

Skills

People Management

Organisational Skills

Duty Allocation Systems

Payroll Efficiencies

Analytical Mindset

Problem Solving

Leadership

Tools

DAS Web System

Job description

We are currently looking for a Staff Manager/Forward Allocator (dual role) who possesses great people management and organisational skills, to manage operations at our Halifax Depot.You will be responsible for managing a team of circa 200 employees includingsupervisors and drivers, ensuring that we have high quality drivers covering our network in an efficient manner.

You will be passionate about people and inspire thedelivery of consistently high levels of service for our customers, delivering the brilliant basics, day in day out.

Accountabilities

• Develop trusting working relationships amongst all colleagues by being visible around the depot, engaging with drivers, local management team and all departments.
• Lead colleagues through processes of continuous improvement, encouraging ideas and innovation, and recognising achievement.
• Engage and develop an effective working relationship with recognised trade union representatives and officials.
• Lead, inspire and motivate colleagues within your areas of responsibility.
• Support the Site Responsible Person for all aspects of depot compliance and governance.
• Ensure safe, punctual, reliable, and cost-effective delivery of services.
• Manage exceptions, but then to utilise continuous improvement to reduce the number and impact of those exceptions.
• Deliver excellent customer experience by analysing leading and lagging indicators (e.g., complaints, contacts, feedback, commendations) and acting upon insights.
• Deliver agreed plans and budgets, including established level of service and service quality.
• Manage the DAS Web system and deal with driver enquiries in relation to allocation.
• Develop an effective working relationship with colleagues to maintain the service and work to cover duties as appropriate.
• Prepare all weekly paid grade payroll documentation and responsibility for accurate entries on all documentation.
• Collate and deliver statistics and reports, including extracting reports from Das Gui, in accordance with set timescales or as requested and to carry out regular audits on the
  information collated.

Skills/Experience

• Previousmanagement or supervisory experience (within the bus/transport industry preferred, but not essential).
• Experience of duty allocation systems.
• Experience and understanding of generating payroll efficiencies.
• Creativity: the ability to problem-solve in a creative, yet structured, manner.
• Ability to maintain a view of the big picture yet have a depth of knowledge of the detailed day-to-day requirements of running a depot.
• Analytical mindset and ability to extract insights from data.
• Ability to lead and inspire people to seek and follow operational best practice.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers24hr, 365 days a year mental healthsupport
• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months serviceas well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.