Staff Manager

First Bus; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant/Staff Manager, leading and developing frontline teams to deliver exceptional customer service. In this pivotal role, you'll foster engagement, manage performance, and ensure operational success. With opportunities for professional growth and a supportive culture, this position is perfect for dynamic leaders who thrive in fast-paced environments. Be part of a team that values inclusivity and wellbeing, while making a tangible impact on customer experience and team performance.

Benefits

Professional growth opportunities

Inclusive workplace culture

Health-promotion initiatives

Employee Assistance Programme

Qualifications

• Experience in coaching and performance development.
• Knowledge of employment legislation and HR best practices.

Responsibilities

• Manage, mentor, and support frontline colleagues.
• Oversee driver performance and implement development plans.
• Handle absence management and grievances.

Skills

Leadership

Team Management

Communication

Problem Solving

Customer Service

Education

ILM Level 2 in Leadership & Management

Job description

Are you a dynamic people leader with a passion for driving team engagement, performance, and operational success?

Join First Bus as Assistant/Staff Manager, where you will play a pivotal role in managing and developing frontline operational teams to deliver exceptional customer service and continuous improvement.

Why Join Us?

At First Bus, we believe that great leadership is the key to operational success. In this role, you will be responsible for fostering a highly engaged team who deliver exceptional customer service, ensure compliance with company policies, and drive a culture of continuous improvement.

What You'll Be Doing:

1. Leading & Developing Teams – Manage, mentor, and support frontline colleagues, ensuring they are engaged, trained, and empowered to perform at their best.
2. Performance Management – Oversee driver performance, conduct job chats, and implement development plans to enhance individual and team productivity.
3. Coaching & Training – Work with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
4. Employee Relations – Handle absence management, grievances, and disciplinary procedures in a fair and supportive manner.
5. Collaboration & Communication – Foster strong relationships between drivers, supervisors, and key stakeholders to create a seamless customer experience.
6. Operational Leadership – Ensure service reliability and efficiency by managing daily depot operations and proactively addressing challenges.

What We're Looking For:

• Strong leadership and team management skills, with experience in coaching and performance development.
• Excellent communication and relationship-building abilities.
• Ability to deliver tangible results.
• Demonstrable experience in delivering high levels of customer service.
• A problem-solver who thrives in a fast-paced environment.
• Knowledge of employment legislation and HR best practices (desirable).
• ILM Level 2 in Leadership & Management (desirable).

What's in It for You?

• A rewarding leadership role with a well-established, industry-leading company.
• Opportunities for professional growth and career progression.
• A supportive and inclusive workplace culture.

We prioritize physical and mental wellbeing at First Bus. We recognize that work and life stresses can impact anyone. You will have access to health-promotion initiatives and our confidential Employee Assistance Programme, available 24/7.

Public transport serves everyone, regardless of differences. At First Bus, we aim to be an inclusive employer. We welcome applications from all backgrounds.

Applicants should be aware that background checks are part of our recruitment process.