Staff Linux Support Engineer

Arm Limited; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company located in Cambridge is seeking an experienced support engineer to provide technical assistance for a complex software stack across Arm hardware devices focused on AI applications. The ideal candidate will have strong skills in Linux-based software and effective communication. This role offers a collaborative environment with opportunities to influence the deployment of innovative technologies.

Qualifications

• Knowledge on embedded Linux-based software stacks.
• Experience in triaging, debugging, mitigating and resolving software issues (C/C++/assembly).
• Effective written and verbal communicator and able to collaborate well within and across teams.

Responsibilities

• Managing support cases to a successful resolution.
• Contributing to documentation and knowledge articles.

Job description

Overview

As an experienced support engineer, you will join a small team to provide technical assistance and troubleshooting for a complex software stack (firmware, Linux, device drivers and applications) for a new range of Arm hardware devices aimed at AI use cases. You will be working with internal and external users, Arm’s central support team as well as with engineering teams developing the product. This team is part of the wider software group in Arm. Our mission is to ensure successful deployment of the Arm architecture into key software ecosystems. This role is based in our Cambridge office.

Responsibilities

• Managing support cases to a successful resolution
• Contributing to documentation and knowledge articles

Required Skills and Experience

• Knowledge on embedded Linux-based software stacks
• Experience in triaging, debugging, mitigating and resolving software issues (C/C++/assembly)
• Effective written and verbal communicator and able to collaborate well within and across teams

Nice To Have Skills and Experience

• Awareness of Arm A- and M-class architectures

In Return

This is an opportunity to join a new team in Arm’s headquarters in Cambridge, UK! You’ll be working hands-on with the latest Arm technologies and have a direct impact on successfully deploying it into a variety of markets.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [e-mail]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.