Staff IT Engineer

Circle; Boston; On-site; USD 130,000 - 170,000; Full time

Job summary

Circle, a leading financial technology company, seeks a Staff IT Engineer to drive AI integration into its IT ecosystem. This role requires expertise in AI tools and IT operations, focusing on enhancing automation and service delivery in a flexible, diverse environment.

Qualifications

• 7+ years in IT infrastructure, SaaS administration, or IT operations.
• Hands-on experience with AI tools and platforms.
• Expertise with identity management platforms (Okta).

Responsibilities

• Lead AI initiatives to optimize IT operations and user support.
• Design automation solutions for IT processes.
• Collaborate across functions to deploy AI tools.

Skills

AI tools development

Machine learning

NLP models

API integrations

SaaS optimization

IT operations

Job description

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Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What You’ll Be Part Of

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

As a Staff IT Engineer, you will lead initiatives to integrate AI technologies into Circle’s IT ecosystem, optimizing SaaS systems, infrastructure, and global end-user support. You will collaborate cross-functionally to identify impactful AI use cases and drive adoption of automation, machine learning, and natural language tools that improve operations and service delivery. This role combines deep technical expertise with visionary leadership in the evolution of IT.

What You’ll Work On

• Identify, scope, and lead AI initiatives that improve IT operations, automation, and user support
• Design and implement automation to streamline IT processes and enhance scalability and security
• Build and maintain API integrations and scripting solutions to optimize SaaS platforms
• Collaborate with engineering, product, and operations to develop and deploy AI tools and use cases
• Manage the full lifecycle of AI solutions—from prototyping and testing to deployment and monitoring
• Introduce automation to reduce friction in internal IT workflows and cross-functional operations
• Drive maturity of ITIL-aligned processes through tooling, documentation, and collaboration
• Lead “build vs. buy” decisions for AI and integration tools, aligning with business and technical goals
  
  

Core Requirements

What you’ll bring to Circle:

• Hands-on experience developing and deploying AI tools, including machine learning or NLP models
• Familiarity with AI platforms (e.g., ChatGPT, Gemini, or cloud-based AI services)
• 7+ years of experience in IT infrastructure, SaaS administration, or IT operations
• 4+ years in a customer support or service delivery environment
• Expertise with Okta as an identity provider and IAM platform
• Deep understanding of SSO, authentication flows, and IT security best practices
  
  

Preferred Requirements

• Experience leading cross-functional AI or automation initiatives in enterprise environments
• Proficiency with scripting, API integrations, and cloud-native infrastructure
• Familiarity with ITIL frameworks and experience driving IT process maturity
  
  

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $130,000 - $170,000

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to [e-mail] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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