Staff - Hub Support Advisor

NORTHAMPTONSHIRE POLICE; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

Northamptonshire Police is seeking an agile, multi-site support officer to deliver first line business support for Police, Fire & OPFCC and external contractors across the county. You will work as part of a team to keep Force Systems running smoothly.

Key duties include processing requests for the Commercial and Property department, triaging work to team members, maintaining records of service requests and purchases, and advising end users by phone or face-to-face.

Qualifications

• A full driving licence is required.

Responsibilities

• To ensure the effective running of operational support in dedicated buildings.
• To process all requests received by the Commercial and Property department, and triage to allocated members of the wider team/self to support resolution and achieve a quality of service to Fire and Police functions.
• To maintain accurate records on all service requests, including purchases of goods and services, and wider activities relating to the delivery of the Property and Commercial Function.
• To provide advice and assistance including dealing with telephone or face-to-face enquiries from internal and external end users on a wide range of topics

Job description

* The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications

This is an agile role working out of different police locations across the county.

Work as a member of the team to deliver first line business support for Police, Fire & OPFCC and external contractors through a variety of Force Systems

• To ensure the effective running of operational support in dedicated buildings
• To process all requests received by the Commercial and Property department, and triage to allocated members of the wider team/self to support resolution and achieve a quality of service to Fire and Police functions.
• To maintain accurate records on all service requests, including purchases of goods and services, and wider activities relating to the delivery of the Property and Commercial Function.
• To provide advice and assistance including dealing with telephone or face-to-face enquiries from internal and external end users on a wide range of topics

A full driving licence is required

Why work for Us?

Northamptonshire Police, Northamptonshire Fire and Rescue and Northamptonshire Office of the Police, Fire and Crime Commissioner are committed to delivering exceptional public services, our enabling services are committed to providing the very best support to our frontlines to do so. You will be playing your part in fighting crime and reducing fires with our roles within enabling services. Working across the services provides variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others. If you want an opportunity with public service at its heart, in organisations that are on a journey to be outstanding, then join us.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion.
We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
We are a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Internal applicants must have line manager support prior to proceeding with an application.

Please be aware that the Office of the Police, Fire and Crime Commissioner, Northamptonshire Fire and Rescue Service and Northamptonshire Police are separate employers. Although vacancies are open to all, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to referral to disciplinary action.