Staff Engineer

NFU Mutual; Sheffield; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Pension scheme up to 20%

25 days annual leave + bank holidays

Bonus up to 17.5%

Health and wellbeing benefits

Flexible working and home-based setup

Job summary

NFU Mutual is recruiting a Staff Engineer to provide an expert engineering service to members, handling claims and coordinating with repairers across the East Midlands region. The role blends field inspections with detailed reporting to ensure optimal outcomes.

You will work in a homebased role with travel across East Midlands coverage and a 35-hour week, aiming for work-life balance while delivering first-class service and technically robust decisions for each case.

Qualifications

• Experience in construction, mechanics and repair of vehicles/machinery, including agricultural machinery.
• Knowledge of engineering and motor insurance principles.
• Strong communication and stakeholder-management skills.
• Ability to manage paperwork and administrative tasks efficiently.

Responsibilities

• Handle individual claims cases and coordinate with repairers and suppliers.
• Conduct vehicle and machinery inspections and assess damage.
• Prepare comprehensive reports with findings and recommendations.
• Keep customers informed and guide next steps empathetically.

Skills

Vehicle damage assessment

Negotiation

Decision making

Communication skills

Education

City and Guilds Full Technical Certificate in Agricultural or Automobile Engineering

Fully indentured apprenticeship

Tools

Institute of Automotive Engineer Assessors membership

ATA - Vehicle Damage Assessor (desirable)

Job description

Staff EngineerA rewarding opportunity to use your expert knowledge to provide a first-class engineering service to valued customers35-hour standard working week to ensure you achieve work/life balanceHomebased role with travel covering East Midlands, Leicestershire, Nottinghamshire and Derbyshire. You will ideally be located in the Chesterfield area.About the roleAt NFU Mutual, our Engineering team plays a vital role in ensuring exceptional customer service and achieving the best possible claims outcomes. We are dedicated to providing class leading support to our Claims, Agencies, and Underwriting teams as well as our customers, ensuring that the right job is assigned to the right Engineer promptly. As a Staff Engineer in the East Midlands Region, you will be at the forefront of managing individual cases, repairers, and suppliers, working towards delivering the best claim resolution for our valued members. A team of 36 cover the UK and you’ll be managing the area covering East Midlands, Leicestershire, Nottinghamshire and Derbyshire.No two days are the same in this role; with a diverse customer base across NFU Mutual, our engineers deal with a wide variety of situations. You’ll be handling individual claims cases, collaborating with repairers and suppliers, and navigating the intricacies of each case to secure the optimal outcome for our members. You’ll conduct thorough inspections of vehicles and machinery, assessing damage and determining the appropriate course of action while considering the policy coverage in place or assessing whether the damage is beyond economical repair.You’ll compile comprehensive reports based on your findings and recommendations, ensuring transparency and clarity for all stakeholders. Keeping our customers informed about the progress of their claims, providing them with guidance on the next steps in a clear and empathetic manner is paramount.About youYour experience of the construction, mechanics and repair of vehicles/machinery is comprehensive, ideally this will include understanding and experience with agricultural machinery. You have a proficient knowledge of engineering and motor insurance principles. You’re a strong communicator, able to make develop and maintain key working relationships with both internal and external stakeholders.To join our team, you will also have experience of.Being responsible for efficiently managing paperwork and handling various administrative tasks is comfortable for you, and you have exceptional self-management and organisational skills.Approaching problem solving proactively and with a positive outlook, and you’re able to utilise your negotiation and decision-making skills when required.You may have the following qualifications which would be advantageous:The City and Guilds Full Technical Certificate in Agricultural or Automobile Engineering. Additionally, a fully indentured apprenticeship is preferable.Corporate membership of the Institute of Automotive Engineer Assessors (desirable)ATA - Vehicle Damage Assessor (desirable or willingness to achieve in a given timeframe)Ongoing training and support will be provided.At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:Salary - up to £50,000 depending on experienceAnnual bonus (up to 17.5% of salary)Company carContributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearMentoring opportunities to help you grow your careerUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies.Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.East Region SheffieldWe have over 300 local Agency offices across the UK who look after existing customers and attract new ones.Visit the Our local Agency Network officeVacancy managed byJen Ingram