Staff Content Designer - Business Account Experience

Wise; Greater London; Vor Ort; GBP 102.000 - 133.000; Vollzeit

Zusammenfassung

Wise is hiring a Staff Content Designer for the Business Account Experience team in London. You’ll own content projects end-to-end and help shape the experience of Wise business accounts.

You’ll collaborate with product designers, analysts, PMs and engineers to improve content, drive adoption of key features, and explore how AI can support customers. A portfolio across information architecture and UX copy will help you thrive.

Qualifikationen

• Senior level Content Designer with hands-on UX content experience.
• Portfolio shows range from information architecture to UX copy.
• Able to influence and work autonomously in a fast-paced environment.

Aufgaben

• Collaborate with product designers, analysts, PMs and engineers to improve the business account content.
• Identify opportunities to drive awareness and adoption of key account features.
• Explore how AI and emerging tech can support business customers.
• Influence the team to improve content quality and customer empathy.
• Know customers deeply and translate insights into better content.

Kenntnisse

Content design

Information architecture

UX copywriting

Cross-functional collaboration

Jobbeschreibung

Staff Content Designer - Business Account Experience

• Full-time
• Compensation: GBP 102,000 - GBP 133,000 - yearly

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

How can we help more customers to start successfully using their business accounts?

How can we take them from using Wise for one thing, to using Wise for everything?

How can we help them to find exactly what they need, right when they need it?

These are just a few of the challenges you’ll get to work on as a Staff Content Designer in our Business Account Experience team.

You’ll contribute by:

Collaborating with product designers, analysts, product managers and engineers to identify impactful ways to improve the business account for customers

Identifying opportunities to drive awareness and adoption of key account features

Exploring how AI and other emerging technologies can support business customers to get set up, and make the most of their accounts

Influencing your team, increasing customer-centeredness, and improving content quality

Getting to know our customers, building empathy and a deep understanding of their needs

This role will give you the opportunity to:

Own content projects from end-to-end

Shape the experience of using the Wise business account

Deliver impact and ship work you’re proud of

Elevate content quality — defining what good looks like in your team and squad, then helping deliver it

Be part of a positive change in the world — we’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you

You’re a Senior level Content Designer with experience of shipping high-quality, impactful consumer products.

You’re looking for an opportunity to influence a team’s direction, and shape the role that content plays.

You have an eye for quality, and you’ve got a portfolio that shows a range of content design experience — from information architecture, to delightful UX copy.

You’re influential, take initiative, and are able to work with others in a culture that values autonomy and empowerment.

You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.

You’re a trusted partner, building effective relationships with your peers across the business.

You’re highly empathetic, both to customers and the people you work with.

Heads up, this probably isn’t for you if

Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands‑on experience of content design or working in UX.

You’re not comfortable navigating complexity and working in a fast‑paced environment.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .