Staff Content Designer

Narvar; North America; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company is looking for a Staff Content Designer to establish a content design practice. The role includes defining content standards, overseeing information architecture, and innovating with AI tooling. Ideal candidates have 7+ years in content design or UX writing and strong leadership skills. Join a team dedicated to improving post-purchase customer experiences.

Qualifications

• 7+ years of experience in content design or UX writing.
• Strong portfolio showcasing work on product ecosystems.
• Experience building a content design function from the ground up.
• Masters of clear and concise writing.

Responsibilities

• Establish and own the content design practice.
• Define robust information architecture for products.
• Act as content design lead for the design system.
• Research and build AI-powered content tools.
• Govern content quality and elevate design standards.
• Champion content design advocacy across the company.

Skills

Content design

UX writing

Information architecture

Content editing

AI tooling

Strategic influence

User research methodologies

Education

Bachelor's degree in relevant field

Tools

Figma

Job description

Narvar is growing! We’re looking for an experienced Staff Content Designer to take on a foundational role, establishing the content design practice at Narvar. This is a unique opportunity to build a critical function from the ground up, shaping how we use language and directly embedding the content design discipline into our design system.

As our first Staff Content Designer, you will be a strategic partner responsible for creating the systems and standards that empower our entire product organization to write clear and effective content. Rather than writing UI copy yourself, your primary focus will be on governance, tooling, and establishing a durable foundation that will scale as we grow.

Day-to-day

• Establish the foundation: Build and own Narvar's content design practice by creating our official style guide, voice and tone principles, and terminology standards that will be used across all products.
• Define IA: Partner with product designers to establish a robust and scalable information architecture for Narvar's products, ensuring a cohesive and intuitive user experience across the platform.
• Shape our design system: Act as the content design lead for our design system, creating scalable content standards, guidelines, and patterns that will empower designers and developers to build better products, faster.
• Innovate with AI tooling: Research, design, and build AI-powered tools and workflows to help designers and developers write and validate content more effectively and consistently.
• Govern content quality: Establish a process for reviewing and improving UI content created by product designers, acting as the key editor and coach to elevate quality across all teams..
• Champion content design: Act as the primary advocate for the practice across the company, educating and influencing stakeholders on the value of a systems-based approach to content.
• Collaborate deeply: Work as a key strategic partner to Product Designers, PMs, and Engineers to ensure content is a core, considered component of the design process.

What we’re looking for

• 7+ years of experience in content design, UX writing, or a similar role, with a strong portfolio showcasing your work on complex product ecosystems and design systems.
• Proven founder: You have experience building a content design function from the ground up, including creating style guides, establishing processes, and advocating for the practice.
• Systems thinker: You are passionate about creating scalable solutions and have deep experience contributing content standards and guidelines to a design system.
• Exceptional editor and coach: You are a master of clear, concise writing and are skilled at editing the work of others to improve clarity and usability.
• Forward-thinking technologist: You are passionate about the intersection of language and technology, with an interest in or experience with leveraging AI, scripting, or other tools to scale content operations.
• Strategic partner: You can effectively connect content decisions to user needs and business goals, and you are skilled at influencing product strategy.
• Experience with user research methodologies is a plus.
• Proficiency with modern design and prototyping tools like Figma.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Create a Job Alert

Interested in building your career at Narvar? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree * Select...

Select...

Select...

Start date year

End date month Select...

End date year

Current Company

Current Title

LinkedIn Profile *

Website or Portfolio

Do you have experience at a SaaS Company? Select...

Do you have startup experience? Select...

Have you been employed by Narvar in the past? * Select...

Do you have at least 5+ years of experience in Product Design or UX Design? * Select...

How did you hear about this job? * Select...

Do you currently reside in one of our strategic hiring locations listed below? Select...