Staff AI Content Designer (12-Month Maternity Cover)

Wise; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Wise is seeking an experienced Content Designer to enhance AI-powered support features. You will collaborate with teams to develop scalable processes and intuitive experiences, advocating for customers while shaping content strategy. If you're passionate about creating meaningful solutions and improving customer interactions, we'd love to hear from you.

Qualifications

• Experienced Content Designer with a track record of delivering world-class consumer products.
• Familiar with using AI tools to solve complex problems.
• Comfortable navigating complexity and ambiguity.

Responsibilities

• Build empathy and a deep understanding of customers' needs.
• Develop scalable processes for the Support squad.
• Design simple, intuitive experiences for users.

Skills

Content Design

AI Tools

Empathy

Collaboration

Job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about and what we offer .

Job Description

Your mission:

You’ll be working with our AI-powered features, scaling our products and enhancing the quality of our existing support content — a squad that helps millions troubleshoot our products and understand how to get the most out of what we offer.

Here’s how you’ll contribute

• Build empathy and a deep understanding of our customers' needs.

• Develop scalable processes based on tested ways of working for the Support squad.

• Design and deliver simple, intuitive experiences that make stressful situations easier.

• Prioritize content needs and deliver impactful projects across multiple teams.

• Collaborate with data scientists and developers to improve our content model for new scenarios and tools.

• Work with designers from other squads to maintain a seamless customer experience.

You will also be part of the Content Guild, collaborating with the content community across Wise, representing Support to improve messaging consistency.

This role will give you the opportunity to:

• Shape AI support features from concept to scale, focusing on user-facing content.

• Advocate for the customer experience as the squad enhances its AI capabilities.

• Contribute to the automation content experience end-to-end and influence its strategy.

• Define and demonstrate what quality looks like in the squad.

• Be part of a movement to create positive change by fixing a broken, greedy system and empowering people and businesses with control over their money.

About you:

• Experienced Content Designer with a track record of delivering world-class consumer products.

• Familiar with using AI tools to solve complex problems.

• Have built AI tools from conception to scaling.

• Comfortable navigating complexity and ambiguity, collaborating effectively in such environments.

• Focused on quality and knowing how to improve it.

• Influential, inspiring, and capable of working autonomously and empowering others.

• Highly empathetic to customers and colleagues.

• Builds effective relationships across the business.

Heads up, this probably isn’t for you if:

• Your experience is mainly in marketing, advertising, journalism, or social media without hands-on content design or UX experience.

• You haven’t worked with AI tools before, as your expertise will guide decision-making in this role.

Qualifications & Additional Information

We are committed to diversity, equity, and inclusion. We celebrate our international team and believe diverse teams strengthen us. We foster an environment where everyone feels respected, empowered, and able to grow in their careers.

If you'd like to learn more about working at Wise, visit Wise.Jobs. Keep up with us on LinkedIn and Instagram.