Stadium Tours Administrator - Liverpool

TieTalent; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A renowned sports club in Liverpool is seeking a detail-oriented Stadium Tours Administrator to support tour management and enhance visitor experiences. The role involves administration, managing inquiries, and ensuring tour setups are accurate. Candidates should have strong skills in Microsoft Office and effective communication abilities. This is a 30-hour per week permanent role with a commitment to customer service and the potential for evening and weekend work.

Qualifications

• Experienced administrator with excellent attention to detail.
• Strong communication skills over the phone and face-to-face.
• Ability to work evenings and weekends as required.

Responsibilities

• Manage administration for stadium tour offerings.
• Support Tour Coordinator with daily admin requirements.
• Handle tours inbox and assist visitors with queries.

Skills

Microsoft Excel

Microsoft PowerPoint

Organizational skills

Attention to Detail

Written English

Interpersonal skills

Job description

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.



During the course of our glittering history, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.



One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.

From the 2025/26 season, we will embark on an exciting journey at the state-of-the-art Hill Dickinson Stadium - a 52,769 capacity new home on the banks of Liverpool’s iconic River Mersey.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.

About the opportunity: We are currently looking for a Stadium Tours Administrator to join our Commercial Department.

As Stadium Tours Administrator you will act as key support for the Clubs Tours and Commercial Events Manager and wider tours team. In your role you will be responsible for ensuring the administration requirements organisation and delivery of the Everton stadium tour offerings.

The Stadium Tours Administrator will support the Tour Coordinator deliver day-to-day admin requirements, support in managing the tours inbox for both Hill Dickinson Tours and Goodison Park Tours and Work with the Fan Centre to ensure the tours are set up on the ticketing system correctly and support the sales process by taking queries and offering advice to potential visitors to the stadium.

Who we’re looking for: Essentially, we are looking for an experienced administrator who is able to demonstrate an excellent eye for detail and a commitment to providing an outstanding service.

Motivated and driven our successful candidate will also demonstrate the following skills, knowledge and experience:

• In depth knowledge with Microsoft Excel, PowerPoint, Word and Outlook
• Impeccable organisational skills
• Attention to Detail: accuracy in booking systems, tour manifests, emails, and documentation
• Very high standard of written English as well as professional communication skills over the telephone and face-to-face
• Excellent interpersonal skills to establish and maintain positive working relationships
• Ability to listenand communicate clearly,concisely, confidently and constructively to ensure mutual understanding
• Ability to resolve matters arising creatively and productively
• Willing and able to commit to working evenings and weekends as required
  
  

If you have a real passion for delivering exceptional customer service and first-class front of house experience for all visitors along with a passion for administrational requirements and organisation then we would love to hear from you!

The working hours for this role are 30 per week and will be located across the Royal Liver Building Head Office, Goodison Park and Hill Dickinson Stadium when required

The closing date for applications is Tuesday 26th August 2025

We reserve the right to close this vacancy early should we receive a substantial amount of applications.

Everton Family Safer Recruitment Practices

The Everton Family iscommitted to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

As a requirement of our safer recruitment practices, this role will require either a Enhanced or Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

Equity & Inclusion

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email-

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.

Location: Liverpool, Merseyside, United KingdomSalary: 0Job Type: PermanentJob Reference: JP1372979LivSTA