Stadium Tour Guide - Weekend

Global Sports Jobs Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full training provided

Job summary

Global Sports Jobs Limited is seeking an enthusiastic stadium tour guide for Craven Cottage, London. You will deliver engaging tours, handle guest enquiries, and act as a proud club ambassador on match days and events.

The role requires smart presentation, strong guest service skills, and weekend availability. Full training will be provided and you will work on-site at Craven Cottage, London.

Qualifications

• Smart and well presented.
• Guest oriented and customer-focused.
• Positive attitude and reliable.
• Friendly, flexible and proactive; works well in a team or alone.
• Excellent communication skills; confident with large groups.

Responsibilities

• Support the delivery of Craven Cottage stadium tours across all operations.
• Deliver engaging stadium tours to diverse groups.
• Handle payments and assist customers with enquiries.
• Provide a welcoming experience and say goodbye to guests.
• Liaise with stadium staff and security on tour days.

Skills

Guest oriented

Excellent communication

Reliable and punctual

Smart and well presented

Team player

Flexible and proactive

Weekend availability

Fulham FC knowledge

Public speaking confidence

Willing to wear branded clothes

Job description

About the Role

The role supports the delivery of the Craven Cottage stadium tour, helping to make it one of the truly popular London experiences for football fans and visitors. Guides are expected to be hard working, well presented, passionate and dedicated to ensuring guest expectations are met every time. They act as proud club ambassadors and may also work in an office environment when necessary, handling enquiries and selling tickets.

Key Responsibilities

• Support the delivery of the Craven Cottage stadium tour across all operations and in every respect
• Deliver an engaging stadium tour to a wide variety of guests
• Handle payments
• Provide a customer service experience that meets guests' expectations
• Deliver a personable tour, including welcoming and saying goodbye to the group
• Deal with a wide variety of customer enquiries
• Be a proud and enthusiastic club ambassador
• Take photos where requested for guests where and when permitted
• Liaise with stadium management, stadium tour manager and security on a tour day and while the tour is in progress where necessary
• Ensure the tour route is litter free, clear, safe and adheres to health and safety policies and procedures
• Promote the club at every opportunity including ticketing, retail, hospitality and events
• Deliver other tours relevant to Fulham Football Club
• Carry out other related duties that may reasonably be required, including covering for absent staff during holidays and sickness
• Be responsible for the safety and security of staff, visitors and the ground throughout the tour and while guests are present in the stadium, including following instructions from the stadium tour manager, security, stadium management and other departments

Required Experience & Qualifications

• Smart and well presented
• Guest oriented
• Positive attitude
• Friendly, flexible and proactive
• Strong team player with the ability and willingness to work alone
• Knowledgeable and passionate regarding Craven Cottage and Fulham Football Club
• Willing to improve and develop
• Reliable and punctual
• High personal standards
• Values and respects others
• Takes responsibility
• Ability and willingness to work home match days if required
• Willingness to wear official club branded clothes as directed by the stadium tour manager when leading tours or on duty
• Ability to regularly work weekends
• Excellent communication skills with the confidence to speak to large groups

Preferred Skills

• Ideally a Fulham fan (not essential)

Workplace

• Craven Cottage, London

Benefits & Perks

• Full training will be provided to the successful applicant