SRA PCN Operations Manager & Digital & Transformation Lead

NHS; Shrewsbury; On-site; GBP 40,000 - 80,000; Full time

Job description

SRA PCN Operations Manager & Digital & Transformation Lead

We are seeking an experienced, forward-thinking leader to take on the role of PCN Operations Manager and Digital & Transformation Lead for Shropshire Rural Alliance PCN. This is an exciting opportunity to shape local health services, lead meaningful change, and work at the forefront of innovation in primary care.

You will lead the operational delivery of key services across the PCN, including Enhanced Access, ARRS workforce development, and digital transformation programmes such as EMIS Hub, cloud telephony, and digital triage. This role combines hands-on coordination with strategic leadership and system-level collaboration.

Based in Rural Shropshire and supported by a proactive team and federation infrastructure, this role offers variety, autonomy, and impact. You will work closely with clinical leaders, practice managers, and wider stakeholders to improve patient outcomes, reduce inequalities, and future-proof local care.

If you're passionate about making services work better, confident in managing teams and digital change, and want to play a pivotal role in transforming primary care, we'd love to hear from you.

Main duties of the job

This is a hands-on leadership role at the heart of primary care. You will be based across practices in SRA PCN, working with a wide range of clinical and non-clinical teams to improve patient access, support our staff, and help services run smoothly every day.

This role offers real variety and impact. One day you could be building the Enhanced Access rota and supporting a new team member, the next you might be troubleshooting EMIS sessions, attending a system meeting, or supporting a GP practice to improve their digital triage. No two days are the same, and you will work with people across all levels of the health system.

We welcome candidates from a wide range of backgrounds including operations, service improvement, IT, practice management, digital transformation, programme delivery, NHS admin and beyond. If you are highly organised, people-focused, confident with systems, and enjoy making things work better for staff and patients, this could be your ideal next step.

About us

Our Health Partnership was set up by local GPs who are passionate about providing high-quality primary care and using their time and skills effectively to benefit patients.

We are currently a Primary Care Network made up of five GP practices supporting approximately 30,000 patients in and around rural Shropshire. (Clive, Knockin, Pontesbury & Worthen, Shawbury and Westbury)

We are an integrated community-based team delivering a range of additional services such as extended hours appointments, paramedic home visiting and first contact physiotherapists to name just a few. By working together, we can proactively offer more effective and efficient services that meet our patient needs.

Job responsibilities

As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across SRA PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage.

You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders.

This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care.

Main responsibilities

Enhanced Access and PCN services

• Coordinate day-to-day running of Enhanced Access including clinic set up, session planning and rotas.
• Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred.
• Support the development of PCN level services in line with national and local guidance.
• Maintain up to date operating procedures and templates to support delivery.

Digital and transformation

• Lead on implementation and management of EMIS Hub, digital triage, cloud telephony and related systems.
• Set up user access, troubleshoot basic issues and support adoption across practices.
• Use data and dashboards to monitor demand and inform planning decisions.
• Help embed new ways of working using technology to improve access and efficiency.

Workforce coordination and team support

• Line manage ARRS staff and PCN support team members.
• Support recruitment, onboarding, one-to-one conversations and team development.
• Help staff feel connected across sites and supported in their roles.
• Liaise with HR and finance colleagues to support retention and performance.

Partnerships and communications

• Act as a key link between practices, federation teams, ICB partners and system stakeholders.
• Represent the PCN at meetings and share updates across teams.
• Build strong working relationships and help practices collaborate to solve shared challenges.

Monitoring and reporting

• Support contract delivery and ensure compliance with key targets and outcomes.
• Keep service plans, action logs and reports up to date.
• Track service performance, budget usage and support funding claims.

Other

• Champion equality, inclusion, safeguarding and good governance across the PCN.
• Stay up to date with training and NHS developments.
• Travel between sites in the PCN area as required.

Person Specification

Knowledge and Skills

• Strong organisational skills including planning, prioritising, time management and record keeping.
• Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, healthcare professionals and other practice staff.
• Ability to prioritise own workload.
• Computer efficient with the ability to apply effective IT systems.
• Excellent written and verbal communication skills.
• Excellent team working skills.
• Ability to work independently, showing initiative.
• Knowledge of Primary Care and how it operates.
• Knowledge of Primary Care Networks and the Network Contract DES specifications.
• Able to use Clinical Information Systems.

Qualifications

• Excellent understanding of NHS policy, PCN contracts, and primary care strategy.
• Relevant qualifications or certifications in digital or health informatics, such as Digital Health Leadership, NHS Digital Academy, or equivalent.
• Strong financial acumen with experience managing budgets and overseeing performance reporting.
• Masters degree in healthcare management, public health, digital innovation, or related discipline.

Other

• Meet DBS reference standards and criminal records checks.
• Access to own transport / full clean driving license.
• Ability to travel across the locality if needed.

Experience

• Significant experience at a senior level in health or care operations, transformation, or commissioning.
• Demonstrable people management experience, including line management, team development, and performance oversight.
• Excellent understanding of NHS policy, PCN contracts, and primary care strategy.
• Experience in delivering digital transformation programmes and leading adoption of new technologies in a healthcare setting.
• Strong financial acumen with experience managing budgets and overseeing performance reporting.
• Excellent stakeholder management and communication skills with experience of system-level collaboration.
• Proven ability to manage multiple priorities, adapt to change, and deliver results independently and as part of a team.
• Experience leading complex change across multiple organisations or systems.
• Familiarity with EMIS Web, EMIS Hub, and digital tools used in primary care transformation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.