Sr. Workplace Benefits Relationship Manager

Bank of America; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Sr. Workplace Benefits Relationship Manager to enhance client relationships and drive satisfaction. In this pivotal role, you'll formulate client-centric business plans, manage P&L for your book of business, and consultatively expand services to meet client needs. With a strong emphasis on communication and interpersonal skills, you will interface with various departments to ensure a high level of service. This is a fantastic opportunity to join a company committed to diversity and inclusion, where you can grow your career while making a meaningful impact in the financial sector.

Qualifications

• 10+ years of industry experience with a strong focus on client management.
• Proven negotiating skills and understanding of equity-related products.

Responsibilities

• Maintain and enhance relationships with existing clients to ensure satisfaction.
• Manage complex client needs and coordinate service support organizations.

Skills

Client Management

Customer Experience Improvement

Oral Communications

Problem Solving

Stakeholder Management

Customer Service Management

Customer and Client Focus

Data and Trend Analysis

Industry Experience (10+ years)

Interpersonal Skills

Project Management

Leadership

Complex Problem Recognition

Education

High School Diploma / GED / Secondary School

Bachelor’s degree

Job description

Sr. Workplace Benefits Relationship Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:
Working independently, maintains and enhances relationships with existing clients. Ensures client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, and product offerings. Works closely with sales, plan administration, and operations staff. Participates in finals presentations. Resolves the most complex problems and is assigned larger and/or more complex clients. Has a thorough understanding of clients' requirements. While incumbents have overall responsibility for client relationships, day-to-day service and administrative issues are handled by plan administration staff. May provide guidance to more junior staff, may have formal supervisory responsibility. Typically has more than five years of equity-related sales and/or relationship management experience. Excellent communication skills and in-depth knowledge of the company's products and services. Operates autonomously. Seasoned individual contributor.

The Sr. Client Relationship Manager (Sr. CRM) is responsible for the overall relationship across our Institutional Retirement Plans Client base within RPWS. The CRM is the strategic lead who is responsible for the satisfaction, retention, and revenue of our Equity, Employee Stock Purchase, and Non-Qualified Deferred Compensation clients.

The Sr. CRM will interface frequently with members of the internal leadership team as well as our clients' Human Resources, Benefits, and Finance Departments. A successful candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of Equity, Employee Stock Purchase, and Non-Qualified Deferred Compensation plans, and an appreciation for the challenges that face today's plan sponsors.

Primary Responsibilities:

• Formulating Client Centric Business Plans including retention strategies
• Creating and maintaining a high level of personal contact with your clients
• Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks
• Effectively managing P&L's for their book of business
• Consultatively expanding additional products and services to support Client needs
• Coordinate and deliver quarterly Service and Product Reviews with the team
• Manage the various Service Support organizations to ensure a high level of service
• Identify and leverage the multiple and broad resources Bank of America has to most effectively serve each of your client's unique needs

Skills:

• Client Management
• Customer Experience Improvement
• Oral Communications
• Problem Solving
• Stakeholder Management
• Customer Service Management
• Customer and Client Focus
• Data and Trend Analysis
• 10+ years of industry experience
• Bachelor’s degree preferred
• Series 7 / Series 66 (or ability to obtain within Compliance deadline; 1 exam 60 days, 2 exams 90 days, 3 exams 120 days)
• Thorough understanding of the Equity industry
• Excellent interpersonal and communication skills
• Ability to travel up to 25-50% of the time
• Ability to manage complex projects and work with a cross-functional team
• Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing, and directing the work being done
• Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations

• Additional benefit product knowledge and/or experience is a strong plus (Defined Benefit, Defined Contribution, and/or Health Savings)

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40