Sr. Water Dispatch Representative

The City of Fort Worth; Staffordshire Moorlands; On-site; GBP 45,380,000 - 51,058,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Senior Water Dispatch Representative to lead dispatch and customer service for the Field Operations Division. You will coordinate emergency and routine service calls, verify locations, and dispatch field crews via two-way radio to ensure rapid response and safe operations.

The role supports 24/7 operations, including nights, weekends, and holidays, with on-call rotations.

Qualifications

• High School Diploma or GED required.
• Valid Texas Driver License required.
• Minimum of three years of directly related customer service or dispatch experience.
• Ability to work any and all assigned shifts, including nights, weekends, and holidays.

Responsibilities

• Lead, plan, train, review, and participate in the work of dispatch and customer service staff supporting departmental operations.
• Receive, validate, and prioritize emergency and routine service calls from internal and external sources.
• Verify service locations using MRC and Mapsco and dispatch appropriate field crews via two-way radio in a timely manner.
• Monitor emergency call queues and coordinate rapid response to service disruptions.
• Create, manage, and track work orders for crews, supervisors, and other departments using the MAXIMO work management system.
• Accurately enter, retrieve, and maintain work order and service data in Excel spreadsheets and departmental records.
• Provide after-hours emergency dispatch support for internal and external departments.
• Communicate with on-call supervisors and coordinate resources as needed.
• Maintain detailed daily call logs, operational records, and dispatch activity documentation.
• Request and manage utility locate services to ensure crew safety and protect underground infrastructure.
• Control and document crew access to city resources, including logging key check-ins and check-outs.
• Perform general clerical duties such as filing, data entry, and preparing correspondence.
• Support team operations through effective communication and coordination with field staff and other departments.
• Assist with training and onboarding of new dispatch personnel

Skills

Customer service

Dispatch experience

Schedule flexibility

Education

High School Diploma or GED

Valid Texas Driver License

Job description

Pay Range:

$21.26 - $23.92/hr.

Job Posting Closing on:

Tuesday, September 22, 2026

Workdays & Hours:

Field Operations is a 24/7 Operation - weekend work may be required. This position is a first responder in severe weather conditions/emergencies which will be subject to work after hours, emergency call back hours, nights, weekends, holidays and will participate in an on-call rotation schedule.

Benefits for this position include:

11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities**.

The City of Fort Worth Water Department / Field Operations Division is seeking highly motivated, service-focused individuals to join our team as a Senior Water Dispatch Representatives. This is a vital role within the largest and most dynamic division of the Water Department, supporting the operation, maintenance, and emergency response of our water and wastewater systems.

Our Field Operations Division runs 24 hours a day, 7 days a week, and plays a critical role in maintaining the city’s infrastructure and delivering essential services to our community. As a Senior Water Dispatch Representative, you’ll be at the heart of that mission—ensuring timely communication and support for field crews and responding to the needs of Fort Worth residents.

Minimum Qualifications:

• High School Diploma or GED
• Valid Texas Driver License
• Minimum of three (3) years of directly related customer service or dispatch experience
• Ability to work any and all assigned shifts, including nights, weekends, and holidays
• Assigned shifts are subject to change to support the operational need

Preferred Qualifications:

• Experience with two-way radio communications
• Bilingual English/Spanish skills
• Previous experience working with busy, 24/7 dispatching operations
• Previous experience working with large utility
• Previous experience working with Utility locate operations. (Texas811, LoneStar811, Korea)

The Senior Water Dispatch job responsibilities include:

• Lead, plan, train, review, and participate in the work of dispatch and customer service staff supporting departmental operations
• Receive, validate, and prioritize emergency and routine service calls from internal and external sources
• Verify service locations using MRC and Mapsco and dispatch appropriate field crews via two-way radio in a timely manner
• Monitor emergency call queues and coordinate rapid response to service disruptions
• Create, manage, and track work orders for crews, supervisors, and other departments using the MAXIMO work management system
• Accurately enter, retrieve, and maintain work order and service data in Excel spreadsheets and departmental records
• Provide after-hours emergency dispatch support for internal and external departments
• Communicate with on-call supervisors and coordinate resources as needed
• Maintain detailed daily call logs, operational records, and dispatch activity documentation
• Request and manage utility locate services to ensure crew safety and protect underground infrastructure
• Control and document crew access to city resources, including logging key check-ins and check-outs
• Perform general clerical duties such as filing, data entry, and preparing correspondence
• Support team operations through effective communication and coordination with field staff and other departments
• Assist with training and onboarding of new dispatch personnel

Working Conditions and Physical Demand:

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing and balancing.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case‑by‑case basis. Employees are paid by direct deposit only.