Sr. UM Coordinator

Liberty Dental Plan; Luton; Remote; GBP 47,000 - 57,000; Full time

Job summary

Liberty Dental Plan seeks a Senior Utilization Management Coordinator to enhance healthcare processes. This role involves managing inquiries, improving processes, and supporting special projects within the Utilization Management department. Ideal candidates will have strong communication and analytical skills, with a background in healthcare. Competitive salary and benefits package available.

Benefits

Competitive pay structure

401(k) retirement benefits with employer match

100% employer-paid dental coverage

Flexible Spending Accounts

Remote or hybrid work options

Generous vacation and sick leave policies

Qualifications

• Minimum of 4 years of experience in Utilization Management or claims processing.
• Familiarity with dental terminology is a plus.
• Able to work independently in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for UM processing inquiries.
• Assist with identifying trends and performing root cause analysis.
• Support User Acceptance Testing (UAT) efforts for new systems.

Skills

Communication

Customer Service

Organizational Skills

Analytical Skills

Problem-Solving

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Join us as a Sr. UM Coordinator — drive efficiency, resolve critical requests, and help improve healthcare processes every day.

We are looking for a Senior Utilization Management (UM) Coordinator to join our team and play a vital role in supporting our Utilization Management department. This individual will serve as a key point of contact for both internal and external stakeholders, manage incoming requests, and assist with the coordination of special projects. The Sr. UM Coordinator will also contribute to process improvements and support testing efforts for new systems and enhancements.

What You’ll Do

• Serve as a primary point of contact for inquiries related to UM processing, delivering timely and accurate responses.
• Manage the UM team’s inquiry mailbox, reviewing and routing requests appropriately.
• Process special handling requests, ensuring proper documentation and resolution.
• Assist with identifying trends and performing root cause analysis to improve existing processes.
• Collaborate with internal teams to develop and implement process improvements.
• Support User Acceptance Testing (UAT) efforts for new systems or enhancements by documenting and reporting results.
• Ensure all tasks comply with internal policies and regulatory requirements while maintaining confidentiality.
• Support general UM processing tasks and complete special assignments from management.
• Perform other related duties as assigned.
  
  

Education & Experience

• Bachelor’s degree preferred or equivalent experience in the healthcare industry.
• Minimum of 4 years of experience in Utilization Management or claims processing, preferably in dental.
  
  

What You Bring

• Familiarity with dental terminology is a plus but not required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Teams.
• Strong customer service and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Detail-oriented with excellent analytical and problem-solving skills.
• Able to work independently in a fast-paced environment.
• Results-driven and focused on delivering high-quality outcomes.
• Comfortable interacting with individuals across all levels of the organization.
  
  

Qualifications

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.
  
  

Compensation

In the spirit of pay transparency, the base salary range for this position is $47,000 - $57,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.