Sr Technical Support Engineer

Aspen Technology; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company seeks a Customer Success Representative to enhance customer satisfaction. This role involves providing technical support, delivering training, and mentoring staff. Ideal candidates will possess a degree in Chemical Engineering and excellent communication skills, with a desire to travel internationally.

Qualifications

• Bachelor's degree in chemical engineering or related field.
• Understanding of Chemical Engineering principles in the refining or process industries.
• Experience with Advanced Process Controller technology is desirable.

Responsibilities

• Troubleshoot & resolve issues with AspenTech’s proprietary software.
• Deliver high-quality, technical hands-on interactive training to the customer.
• Mentor and coach junior staff.

Skills

Problem-solving

Communication

Interpersonal skills

Customer relationship management

Detail-oriented

Education

Bachelor's degree in Chemical Engineering

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

This opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction. The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhance work practices.

This is a career with opportunity for growth and development in a cutting-edge process optimization technology company. Your Impact

• Troubleshoot & resolve issues with using AspenTech’s proprietary software.

• Communicate with customers through phone, chat, web-conferencing, email and in-person.

• Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.

• Deliver high-quality, technical hands-on interactive training to the customer.

• Review, update and create technical training content for new releases and new applications in the industry.

• Author, review and approve technical white papers for publication to AspenTech’s web knowledgebase.

• Contribute towards AspenTech’s pre-release beta software testing program to drive improved product quality.

• Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solution.

• Mentor and coach junior staff.

What You'll Need

• Bachelor's degree in chemical engineering or related field

• University level projects may count towards experience.

• Understanding of Chemical Engineering principles in the refining or process industries.

• Experience with Advanced Process Controller technology is desirable.

• Prior exposure to Aspen Tech products or competitor tools is desirable.

• Detail-oriented with hands-on problem-solving skills.

  Excellent communication, interpersonal and customer relationship skills.

• Be able to work well in diverse teams composed of people with varied backgrounds.

• Demonstrated ability to convey complex information in a clear and concise manner.

• English language proficiency is mandatory (additional language skills would be beneficial).

• Ability to travel internationally.