Sr Technical Advisor

Cpm Group Limited; Elland; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in natural stone and hard landscaping materials is seeking a Senior Technical Advisor. In this dynamic role, you will provide expert guidance while supporting customers and mentoring team members. The position requires strong multitasking abilities, effective communication, and experience in claims handling, with a focus on maintaining high standards of quality and compliance.

Benefits

Flexible working options

Guaranteed Christmas holidays

34 days annual leave

Health care cash plan

Enhanced Maternity, Paternity and Adoption pay

5% employer matched pension scheme

Cycle to work scheme

Employee discount on products

Retailer discounts

Life assurance

Qualifications

• Prior experience in claims handling within a customer-facing environment.
• Knowledge of British Standards and ISO standards.
• Experience managing customer complaints or supplier issues.

Responsibilities

• Provide technical and sales support to internal and external stakeholders.
• Mentor and coach colleagues, enhancing the team’s knowledge.
• Project manage high-value commercial claims efficiently.

Skills

Effective communication

Customer focus

Multitasking

Technical issue resolution

Education

National recognized construction related qualification

Job description

Sr Technical Advisor
Based at our Head Office in Elland (With Flexible working options)
37.5 hrs per week Monday – Friday

Marshalls is the UK’s market leader in the manufacturing and supply of natural stone and hard landscaping products, supplying the construction, home improvement and landscape markets. No doubt you will have walked on our paths, and maybe taken a selfie at one of our famous landmarks such as Trafalgar Square, we have even paved every square on the Monopoly Board!

As a company with an unmatched product range and a respected brand, one of our core priorities is delivering exceptional customer engagement and service. We are now seeking a Senior Technical Advisor who will play a key role in upholding these high standards by providing expert guidance, managing complex issues, and ensuring our customers receive top-tier support and solutions.

So, What’s the mission?
Join our team as a Senior Technical Advisor and play a pivotal role in mentoring colleagues, resolving high-level claims, and ensuring our products meet the highest standards of quality and compliance.

You’ll be the go-to expert on our products, delivering clear guidance and support to both internal and external customers, and ensuring our business remains protected through thorough documentation and legal compliance. By collaborating with teams across the company, including sales, marketing, and manufacturing, you’ll help drive innovation and ensure that our products exceed customer expectations.

Responsibilities:

• Provide technical and sales support to internal and external stakeholders.
• Mentor and coach colleagues, sharing your expertise to enhance the team’s knowledge and skills.
• Project manage high-value commercial claims, ensuring efficient and cost-effective actions through to resolutions.

• Actively contribute to new product development by participating in research and development meetings.
• Keep up to date with all the relevant Standards and Regulations relating to the specification and use of our products.
• Ensure that all our products have the correct supportive and legal documents, to minimise risk to the business.
• Continually seek to understand our customers’ needs, so that we may improve the level of our services to exceed their expectations
• Deliver our advice in a polite, positive and friendly manner to instil customer confidence.
• Support the sales team by assisting in resolving customer disputes.
• Maintain accurate records in line with quality assurance systems.
• Assist in training sessions, presentations, and technical demonstrations.
• Promote best practices and innovation in problem-solving within the team.
• Collaborate across departments to share best practices and develop new opportunities.
• Actively uphold our customer-centric approach by striving to exceed customer satisfaction goals.
• Carry out reasonable requests of Senior Management and Directors.

What are the mission-critical skills?
This is a dynamic role that requires strong multitasking skills, as well as the ability to effectively manage your own schedule and workload. While we provide comprehensive training on our products, prior experience in claims handling within a customer-facing environment is highly beneficial. In this customer-centric position, you will be responsible for managing queries, complaints, and claims across various formats. The role is not prescriptive or script-based; it demands a combination of expertise, customer focus, and excellent communication skills, along with the ability to investigate thoroughly, ask the right questions, and apply sound judgment.

• A national recognised construction related qualification (highly desirable)
• Knowledge in a construction, manufacturing role or alternative related field.
• Effective communication skills with the ability to engage with stakeholders at all levels.
• Proven experience in managing customer complaints or supplier issues would be ideal.
• An understanding of complex technical issues within the construction industry is highly desirable
• Knowledge & understanding of British Standards (BS7533, BSEN1338-1343) and experience with ISO standards (9001, 14001, 45001).
• Demonstrable experience in managing multiple & varying queries, requests and actions on a daily and weekly basis to ensure timely responses and resolution of complex issues.
• A flexible, team-oriented approach.

DONT WORRY:- If you don’t meet all the listed requirements but have a construction-related qualification or experience and are interested in transitioning into an office-based role, we encourage you to apply. We’re happy to discuss the position in more detail and explain the training and support available.

What’s in it for you?

This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! You will be rewarded with the opportunity to learn and grow, achieving your career aspiration!

Benefits

• Based at our Head Office in Elland (With Flexible working options)
• Guaranteed Christmas holidays
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Enhanced Maternity, Paternity, and Adoption pay and leave
• 5% employer matched pension scheme
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Wellbeing Centre – move, money & mind
• Life assurance

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

No Agencies please
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