Sr. Strategic Communications Manager, Delivery Service Partner, Rest of World (RoW) Communications

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr. Strategic Communications Manager to join their dynamic team in London. This role blends B2B and internal communications, focusing on developing engaging content strategies that resonate with Delivery Service Partners. The ideal candidate will possess exceptional writing skills and a strategic mindset, capable of translating complex ideas into clear messages. In this fast-paced environment, you will collaborate with cross-functional partners, drive impactful communications, and contribute to a culture of safety and efficiency. If you thrive in ambiguity and have a passion for storytelling, this opportunity is perfect for you.

Qualifications

• Strong communicator with strategic communications experience.
• Ability to develop multi-channel content strategies.
• Proficient in using data to measure communication effectiveness.

Responsibilities

• Develop multi-channel content strategy for program launches.
• Translate complex messaging into simple content.
• Monitor and measure effectiveness of communications.

Skills

Strategic Communications

Writing Skills

Business Acumen

Emotional Intelligence

Content Strategy Development

Education

Bachelor's Degree in Communications or related field

Job description

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Sr. Strategic Communications Manager, Delivery Service Partner, Rest of World (RoW) Communications, London

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Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9a64453435a5

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Is writing one of your superpowers? Do you believe compelling messaging has the power to engage customers and change sentiment?

We are looking for a Sr. Strategic Communications Manager to join the EU Delivery Service Partner (DSP) Communications Team. Our team supports hundreds of DSPs who engage thousands of Delivery Associates to deliver millions of packages per week through our Last Mile delivery network.

The ideal candidate must be a strong communicator with strategic communications, business acumen, and excellent writing ability. Exercising extremely high judgment in narrow timeframes, particularly by injecting logic and care into strategic communications targeted at DSPs, is critical.

You will Insist on the Highest Standards regarding DSP-facing communications and content. You will rapidly Earn Trust with multiple cross-functional partners, including program managers, product managers, and executives. You will be a thought leader who indexes high on emotional intelligence. You will bring in fresh ideas to simplify and scale our communications processes. You will have a passion for storytelling as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity.

This role is a unique hybrid of B2B Comms and Internal Comms.

Key job responsibilities
•Develop a multi-channel content strategy for new program, technology and product launches, including written communications, executive messaging, infographics, and video scripts
•Translate complex messaging into simple and easy-to-understand content
•Interview DSPs (Delivery Service Partners) and program managers to build advocacy stories to promote the program as entrepreneurial opportunity of choice
•Identify emerging topics and develop proactive plans with stakeholders
•Monitor and measure the effectiveness of communications

A day in the life
We write a lot and "are right a lot"! We respond to business needs and develop messaging for change announcements. We also interview DSPs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, a newsletter, an internal social forum, and in-person/online events. We partner effectively with other content creator teams at Amazon to bring consistency and amplify our storytelling efforts.

About the team
The EU-DSP Communications Team is made up of 10 high-performing Communicators. Even though we are based in different cities across Europe and UK, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun making history, together. DSPs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.

BASIC QUALIFICATIONS

- Experience communicating results to stakeholders
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience using data and metrics to measure impact and determine improvements

PREFERRED QUALIFICATIONS

- Fluent in an additional language (written and verbal communication) would be a plus