Sr. Software Development Engineer, CS Knowledge

Amazon Development Centre (London) Limited; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Amazon's Customer Service technology organization seeks a Senior Software Development Engineer to innovate and enhance platforms. The role focuses on solving complex problems, developing advanced search and retrieval capabilities, and improving customer experiences via AI technology. Candidates should have significant experience in software engineering and leadership, aiming to drive impactful tech solutions.

Qualifications

• 8+ years of experience in software development, leadership, and architecture.
• Required programming experience in Java, C++, or C#.
• Expertise in leading teams and mentoring engineers.

Responsibilities

• Collaborate and build high-performing, scalable software solutions.
• Solve complex problems using innovative technologies.
• Foster cross-team collaboration and make technical guidelines.

Skills

Mentorship

Team Leadership

Object-Oriented Design

Java

C++

C#

Software Development

Architecture Design

AI/LLM Technologies

Education

Bachelors in Computer Science and Engineering

Job description

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Sr. Software Development Engineer, CS Knowledge, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6cefafbccba1

Job Views:

57

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions?
Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our platform level horizontal services engineering team.

We develop and maintain search and retrieval capabilities across Global Content Store (GCS) and other diverse set of contents. Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that scale and build for the future, this is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping the call center realm.

Key job responsibilities
- Solve complex problems by applying appropriate technologies and best practices.
- Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions.
- Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies.
- Provide technical guidance, advise on the team's direction, and offer feedback on designs.
- Create prototypes to assist in decision-making processes.
- Foster cross-team collaboration by working closely with partner teams across the organization.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!



About the team
We at ACS strive to make customer services experiences effortless for our global customer base. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers to support Amazon products and services that they purchase. We achieve this by setting the knowledge strategy for all verticals like Retail, Digital, Shipping and Delivery Service, Amazon Business etc. and accelerating the delivery of seamless support experiences across Amazon's diverse set of products.

Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.

If you are interested in this role, please do not contact the hiring manager directly, but instead request an informational chat with the HM by clicking on the “request informational” button. Your current manager and HRBP will not be notified.

BASIC QUALIFICATIONS

- Bachelors in Computer Science and Engineering
- 8+ years of experience as a mentor, tech lead or leading an engineering team
- 8+ years of experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- 8+ years of experience in professional, non-internship software development
- 8+ years of experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

PREFERRED QUALIFICATIONS

- Experience with full software development life cycle, domain expertise on Knowledge Management Lifecycle
- Exposure to AI/LLM related technology and it's application