Sr ServiceNow Technical Consultant - CSM & SPM

GlideFast Consulting; United Kingdom; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Technical Consultant to lead the development of innovative solutions on the ServiceNow platform. In this role, you will leverage your expertise in CSM and SPM to deliver high-quality consulting services, develop custom software solutions, and drive customer success through effective implementation strategies. Collaborate with a team of skilled professionals while enjoying opportunities for professional development and a supportive work environment. If you're passionate about technology and eager to make a difference, this role offers a fantastic chance to grow your career in a dynamic setting.

Benefits

Referral Program

Quarterly Bonus Opportunities

Employee Recognition and Rewards

Professional Development Opportunities

Work from Home

Annual GlideFest Conference

Wellness Programs

Qualifications

• 4+ years of experience as a ServiceNow developer with a focus on CSM and SPM.
• Strong consultative skills in software service delivery for process improvement.

Responsibilities

• Deliver high-quality consulting services for ServiceNow installations and configurations.
• Develop custom software solutions and technical documentation as needed.

Skills

ServiceNow CSM

ServiceNow SPM

REST

SOAP

JavaScript

XML

JSON

ITIL Foundations

Networking Concepts

Relational Databases

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow

Linux

Windows

Job description

Sr ServiceNow Technical Consultant - CSM & SPM

Sr ServiceNow Technical Consultant - CSM & SPM

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As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

Responsibilities:

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

Required Skills/Experience:

• Experience working as a developer on multiple ServiceNow CSM and/or SPM projects
• 4+ years as a Servicenow developer
• 1+year(s) in a consulting role, delivering software implementations preferable
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

Certifications/Education:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer preferred

What we offer?

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

EEO Employer

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  IT Services and IT Consulting

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