Sr. Sales Operation Specialist, PMO

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Program Manager to enhance its innovative logistics services. This role involves cross-functional collaboration, managing program execution, and developing strategies that align with business goals. The ideal candidate will have extensive experience in program management, particularly with logistics products, and a strong command of tools like Salesforce. Join a dynamic team that values innovation and operational excellence, where your contributions will directly impact the success of the organization and its customers.

Qualifications

• 10+ years of experience in Microsoft Excel and program management.
• Experience with CRM systems and developing sales processes.

Responsibilities

• Develop and implement comprehensive program strategies aligned with business objectives.
• Coordinate across teams to ensure effective product launches and sales support.

Skills

Microsoft Excel

Program Management

Salesforce

Data Visualization

Education

Bachelor's degree or equivalent

Tools

Salesforce

BI Tools

Job description

Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Global Logistics (AGL) builds on that foundation with innovative distribution and end-to-end supply chain service for FBA sellers.

To effectively bring our service to our customers, we are seeking an experienced Program Manager to perform cross-functional duties to facilitate product and program landing and execution for AGL Origin team based in China. The position will work across the AGL CN and International teams, collaborate with Sales, Product, Operation, Marketing and other cross function teams.

As a highly organized and task oriented individual, you will manage communication, work backward plans and risks with stakeholder teams. This role will specify sales enablement needs, identify content source, design distribution mechanism, build training materials and tools to deliver contents and training to sales team members. The candidate should be familiar with compliance practices and leadership qualities to succeed in cross-functional team environment. He/she will owns the overall GTM design for program/product launches. Candidate needs be customer obsessed and able to turn customer’s feedbacks into insights and actions. You will closely collaborate with leadership to identify and prioritize the Field Product Roadmap.

To support our continuous growth, we're looking for a Program Manager who has experience with Amazon Global Logistic products and knowledge of Amazon's program management practice. The ideal candidate is someone who excels in program planning, demonstrates operational excellence, and has a strong passion for empowering internal teams.

Join us and be a part of a team that values innovation, results, and a go-getter attitude, in a role that promises not just growth but a chance to be at the forefront of industry change.


Key job responsibilities
• Develop and implement a comprehensive program/product strategy that aligns with our business objectives.
• Manage the creation, distribution, and maintenance of program schedule, ensuring they are up-to-date, relevant, and effective.
• Coordinate across Sales, Marketing and BI to ensure each product launch to develop and launch sales playbooks to support field execution in alignment with marketing campaigns and sales plays.
• Develop program-level ROI and measurement mechanism to evaluate the effectiveness of each launch.
• Build and a best practice sharing program to replicate best practices across business division and regions.
• Act as a conduit and liaison between BU Ops Leads and other teams to optimize existing enablement programs and build new initiatives to quickly address identified readiness gaps.
• Communicate effectively across multiple technical and non-technical business units, as well as across geographies.
• Develop data visualization capabilities to provide insights to business leaders on performance and trends - what’s working and what’s not working.
• Collaborate with internal stakeholders including, Sales Ops, Business Development, Finance, Business Technology & Solutions, HR and Legal to identify issues and design solutions.
• Simplify and standardize our mechanisms and tools to enable operational excellence.

BASIC QUALIFICATIONS

- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

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