Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

Amazon UK Services Ltd.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in London is seeking an experienced Sr. Risk Manager to handle high severity incidents and provide empathetic support to affected stakeholders. The ideal candidate will have over 6 years of risk management experience, strong emotional intelligence, and exceptional communication skills. This role involves managing incident responses, overseeing risk mitigation strategies, and requires the ability to work flexibly across multiple time zones. Competitive package available.

Qualifications

• 6+ years of compliance, audit or risk management experience.
• Experience building cross-functional partnerships.
• Ability to influence without direct authority.

Responsibilities

• Manage high severity incident responses.
• Advocate for customer needs and experiences.
• Participate in on-call rotation for rapid response.

Skills

Emotional intelligence

Analytic skills

Negotiation skills

Stakeholder management

Communication skills

Education

Bachelor's degree or equivalent

Job description

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Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents, London

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Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

db728b1c0d47

Job Views:

10

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

As the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs.

This is a large-scale, rapid response coordination program designed to ensure timely and thorough management of the highest severity incidents that affect any of our Last Mile drivers, customers, or community members. We investigate and handle the most sensitive of tragedies with professionalism and care, and coordinate the process of response through thoughtful communication with all involved, including the most senior leaders at Amazon. You will be responsible for the experience of our customers and community members during some of the hardest moments of their lives.

The role requires a leader who is connected to the details, advocates for customers, leads with empathy, and can effectively influence senior leaders. They will possess a detailed understanding of how to balance speed with evidence gathering and be able to champion customer trust. The leader will dive into team workflows and create efficiencies to scale and lead processes improvements, as well as identify risks and key contributing factors to high severity incidents. They will assess risk and partner across the organization to drive risk mitigation strategies and incident prevention solutions.

A successful candidate will possess high emotional intelligence and the capacity to provide support in emotionally charged situations. This includes the ability to remain composed, empathetic, and supportive when dealing with individuals affected by a tragic incident. The candidate should embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences. Balancing time between projects and rapid response is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role.

This role is required to participate in an on-call rotation to lead rapid response activities. Emotional intelligence and experience supporting crisis, incident management or trauma strongly preferred.

• Role requires up to 15% international travel
• Must be able to work flexibly across multiple time zones
• Experience working in fast-paced, ambiguous environments
• Position requires strong adaptability to changing priorities
• Ability to influence without direct authority
• Experience in stakeholder management at senior levels

BASIC QUALIFICATIONS

- 6+ years of compliance, audit or risk management experience
- Bachelor's degree or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience developing and implementing of standards, policies and programs or equivalent

PREFERRED QUALIFICATIONS

- Project Management Professional (PMP) or equivalent certification
- Master's degree or equivalent