Sr. Risk Manager, High Sev Incidents, Last Mile, High Severity Incidents

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Senior Risk Manager for High Severity Incidents in the City of Westminster. This role involves providing empathetic support during incidents, driving accountability, and coordinating responses. Candidates must possess strong leadership, analytical skills, and have experience in risk management. The position requires flexibility, with up to 15% international travel and the ability to work across multiple time zones.

Qualifications

• Experience supporting crisis or incident management.
• Strong adaptability to changing priorities.
• Ability to influence without direct authority.

Responsibilities

• Participate in an on-call rotation to lead rapid response activities.
• Support incident management and risk mitigation.
• Deep dive incidents to drive accountability across the organization.

Skills

Emotional intelligence

Analytic skills

Leadership

Negotiation skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Overview

the hardest moments of their lives.The role requires a leader who is connected to the details, advocates for customers, leads with empathy, and can effectively influence senior leaders. They will possess a detailed understanding of how to balance speed with evidence gathering and be able to champion customer trust. The leader will dive into team workflows and create efficiencies to scale and lead processes improvements, as well as identify risks and key contributing factors to high severity incidents. They will assess risk and partner across the organization to drive risk mitigation strategies and incident prevention solutions.A successful candidate will possess high emotional intelligence and the capacity to provide support in emotionally charged situations. This includes the ability to remain composed, empathetic, and supportive when dealing with individuals affected by a tragic incident. The candidate should embrace ambiguity and drive clarity across teams and organizations. role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences. Balancing time between projects and rapid response is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role.This role is required to participate in an on-call rotation to lead rapid response activities. Emotional intelligence and experience supporting crisis, incident management or trauma strongly preferred.

Responsibilities

• Role requires up to 15% international travel
• Must be able to work flexibly across multiple time zones
• Experience working in fast-paced, ambiguous environments
• Position requires strong adaptability to changing priorities
• Ability to influence without direct authority
• Experience in stakeholder management at senior levels

Basic Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in compliance, audit or risk management
• Bachelor\'s degree or equivalent

Preferred Qualifications

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Description

As the Sr. Risk Manager for High Severity Incidents (HSI), you will support scaling our program world-wide as well as support incident management and risk mitigation. You will provide world-class empathetic experiences to support internal and external stakeholders after an incident. In this role, you will deep dive incidents, driving accountability across the organization and generating insights that will mitigate risk and improve safety programs.This is a large-scale, rapid response coordination program designed to ensure timely and thorough management of the highest severity incidents that affect any of our Last Mile drivers, customers, or community members. We investigate and handle the most sensitive of tragedies with professionalism and care, and coordinate the process of response through thoughtful communication with all involved, including the most senior leaders at Amazon. You will be responsible for the experience of our customers and community members during some of