Sr. Renewals Manager

Vimeo, Inc.; City of Westminster; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading innovative video experience platform is seeking a Sr. Renewals Manager to enhance customer retention and manage renewals. The role involves collaborating with teams, negotiating contracts, and monitoring customer health metrics. Candidates should have a Bachelor's degree and over 5 years of relevant experience. Multilingual skills are a plus in this dynamic position based in the UK.

Qualifications

• 5+ years of experience in renewals or account management in a SaaS or tech environment.
• Proven multitasking skills in managing multiple accounts.
• Fluent in English; additional language skills in German, Spanish, or Italian are a plus.

Responsibilities

• Lead and refine Vimeo's renewals strategy to drive customer retention.
• Collaborate with the Account Management and Customer Success teams.
• Negotiate contract terms ensuring alignment with commercial goals.

Skills

Customer retention

Negotiation

Communication

Detail oriented

Education

Bachelor's degree in Business, Marketing, or relevant field

Tools

CRM software

Data analysis tools

Job description

Vimeo is on the hunt for a dynamic Sr. Renewals Manager to support our EMEA customers. Are you ready to take charge of renewing and expanding Vimeo's client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Manager who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships.
What you'll do:

Lead and refine Vimeo's renewals strategy to drive customer retention, reduce churn and identify expansion opportunities
Collaborate closely with the Account Management and Customer Success teams to deeply understand customer needs and proactively address risk indicators
Expertly negotiate contract terms, ensuring alignment with Vimeo's commercial goals while prioritising customer satisfaction
Proactively monitor and address customer health metrics impacting renewals.
Deliver accurate renewal forecasting and reporting on renewal activities, including revenue and retention metrics.
Leverage market insights and competitor intelligence to continuously evolve renewal strategies and best practices
Stay ahead of the curve by keeping informed about industry trends and competitor strategies.

Fluent in English, additional language (additional language skills in German, Spanish or Italian highly desirable).
A Bachelor's degree in Business, Marketing, or a relevant field.
At least 5 years of experience in renewals or account management within a SaaS or tech environment.
Highly organised, detail oriented and metrics-driven with excellent communication skills.
Strong negotiation and relationship-building capabilities.
Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease.
Experience working cross-functionally in fast-paced environments with shifting priorities.
Proficiency in CRM software and data analysis tools.
Familiarity with the video software sector is a plus.
Multilingual skills are a plus, but not a requirement.

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.